All posts tagged "digital banking"
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127Fintech NewsHow Digital Banking Improves Customer Experience
In 2019, the average wait time to speak with a customer service representative at a major US bank was 11 minutes. By...
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145Fintech News
Why Fintech Is Driving Banking Evolution
In 2014, Jamie Dimon, CEO of JPMorgan Chase, wrote in his annual shareholder letter that Silicon Valley was coming to eat banking’s...
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155Fintech News
The Expansion of Neobank Services Globally
Revolut launched in the United Kingdom in 2015 as a travel money card. By the end of 2024, it operated in 38...
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117Fintech News
The Rise of Banking-as-a-Service Platforms
In 2019, a company called Unit launched with a single product: an API that let any software company offer bank accounts to...
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123Fintech News
How Digital Banking Improves Financial Accessibility
A farmer in rural Kenya can receive payment for her crops, save a portion in a digital account, pay her children’s school...
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132Fintech News
Why Technology Is Transforming Banking Operations
HSBC’s global payments division processes approximately 4.5 million transactions per day. In 2019, a single compliance check on a cross-border payment required...
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90Fintech News
How Fintech Is Reinventing the Banking Model
For 400 years, banking worked on a simple model: take deposits, lend money, charge the borrower more than you pay the depositor,...
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117Fintech News
The Growth of Global Neobank Ecosystems
Revolut is not just a bank. It is a financial ecosystem with 50 million customers across 38 markets, offering current accounts, savings,...
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103Fintech News
The Next Generation of Banking Platforms
Antony Jenkins spent five years as CEO of Barclays, one of the world’s largest banks, trying to modernise its technology from the...
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125Fintech News
How Fintech Companies Are Building Banking Infrastructure
Marqeta went public in 2021 at a $15 billion valuation. The company does not issue credit cards to consumers, does not hold...
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119Fintech News
Why Banking Innovation Is Accelerating
JPMorgan Chase spent $17.1 billion on technology in 2024. That figure, larger than the annual revenue of most fintech companies, represents a...
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80Fintech News
The Future of AI in Digital Banking
Bank of America’s virtual assistant Erica crossed 2 billion client interactions in October 2024, six years after its launch. In the most...
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50Fintech News
How AI Improves Financial Customer Experience
Lemonade, the insurance company, paid a claim in three seconds. A customer filed a claim through the app, Lemonade’s AI reviewed the...
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67Fintech News
How AI Platforms Are Transforming Banking
In September 2023, Goldman Sachs quietly disclosed that it had deployed an internal AI platform capable of generating code, summarising documents, and...
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150Fintech News
How Fintech Innovation Is Transforming the Global Financial System
Global fintech investment reached $51.4 billion in 2024, according to CB Insights’ State of Fintech 2024 report. That figure, while down from...
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110Fintech News
How Fintech Is Shaping the Future of Financial Services Delivery
Financial services delivery reached 78% digital penetration across developed markets in 2024, according to McKinsey’s Global Banking Annual Review. That figure was...
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117Fintech News
The Impact of Fintech on Global Banking Competition
Fintech companies captured approximately $150 billion in banking revenue globally in 2024, representing 5% of total banking revenue, according to McKinsey’s Global...
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119Fintech News
Why Customers Are Choosing Digital Banks Over Traditional Banks
A 2025 J.D. Power survey of 90,000 retail banking customers across 18 countries found that digital banks outperformed traditional banks on customer...
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121Fintech News
How Fintech Innovation Is Reducing Friction in Financial Services
The average time to open a bank account dropped from 5 days to 3 minutes between 2015 and 2025, according to McKinsey’s...
