All posts tagged "IVR"

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  226

  Artificial intelligence

  Conversational AI in Action: Redefining Self-Service and IVR with Human-Like Interactions

  Voice-based customer support is evolving fast. Consumers now expect IVR systems to understand natural language, recognize their identity and resolve issues without...

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  1.1K

  Business news

  Businesses Are Still Investing in IVR systems Despite Customer Frustration

  IVR (Interactive Voice Response) systems in call center software have become ubiquitous in the world of customer service. From banks and airlines...