Bank of America’s virtual assistant Erica crossed 2 billion client interactions in October 2024, six years after its launch. In the most...
When Nubank reached 100 million customers in 2024, the Brazilian digital bank disclosed a metric that traditional banks rarely publicise: its customer...
Morgan Stanley’s wealth management division manages $4.5 trillion in client assets. In 2023, the firm deployed an AI assistant built on OpenAI’s...
Square Loans does not ask small business owners to submit financial statements. It does not request tax returns. It does not run...
Lemonade, the insurance company, paid a claim in three seconds. A customer filed a claim through the app, Lemonade’s AI reviewed the...
Ant Group’s credit scoring system, Zhima Credit, evaluates over 3,000 variables per user to determine creditworthiness. The system scores more than a...
HSBC processes over 1.3 million anti-money laundering alerts annually. Before deploying AI, each alert required a human compliance analyst to review the...
In September 2023, Goldman Sachs quietly disclosed that it had deployed an internal AI platform capable of generating code, summarising documents, and...
Stripe processes payments for millions of businesses across 195 countries. When a customer in Tokyo buys a product from a merchant in...
In 2019, the Federal Reserve Bank of Philadelphia published a study comparing machine learning credit models against traditional logistic regression models used...
OpenAI’s ChatGPT reached 100 million monthly active users in January 2023, two months after its launch. Within weeks, every major financial institution...
Plaid connects over 12,000 financial institutions to more than 8,000 fintech applications. When a customer links their bank account to Venmo, Robinhood,...
In 2017, Lemonade launched with a proposition that sounded impossible: homeowners insurance that could be purchased in 90 seconds and claims that...
Harvey, a legal AI startup focused on financial services contracts, raised $80 million in its Series B in early 2024 at a...
On Singles’ Day 2024, Alibaba’s payment platform Alipay processed 988,000 transactions per second at peak load. The entire day’s sales across Alibaba’s...
Wise (formerly TransferWise) processed $118 billion in cross-border transfers in the twelve months ending March 2024. The company’s average transfer fee was...
India’s Unified Payments Interface processed 16.6 billion transactions in January 2025, worth approximately $250 billion. Five years earlier, in January 2020, UPI...
Stripe’s first seven lines of code, published in 2011, allowed a developer to accept a credit card payment on a website. Before...
When a Shopify merchant receives a notification saying “You’re eligible for a $50,000 business loan, click to accept,” that loan offer did...