All posts tagged "Contact"
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381Artificial intelligenceRevolutionizing Contact Center Performance – The Power of AI-Driven Agent Evaluations
This article explores the automation of agent performance evaluations in contact centers using Amazon Connect, Contact Lens, AI/ML, and generative AI technologies....
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1.7KTechnologyCloud Contact Centers: How They Can Enhance Brand Image and Help New Businesses Scale Up
In today’s digital age, customers expect quick and efficient support from businesses. Customer service can make or break a brand, and it’s...
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6.6KPress ReleaseFINRA Warns Financial Institutions on Non-compliant Digital Contact with Customers
Financial customers vastly prefer omnichannel communications. By 2020, 68 percent of banking customers will be digital-only. The means that they will emphasize...
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4.3KPress ReleaseNoble Systems Has Been Issued its 200th U.S. Patent for Contact Center Technology
A Global leader in omnichannel contact center technology solutions, Noble Systems Corporation has been issued its 200th U.S. patent. With an impressive success...
