A Global leader in omnichannel contact center technology solutions, Noble Systems Corporation has been issued its 200th U.S. patent. With an impressive success rate this year, Noble’s IP Team has acquired more than 25 new patents and is on track to post a record year for new patents issued.
Noble Contact Center, Workforce Engagement and Analytics technologies are used by tens of thousands of agents at client installations worldwide to manage millions of customer contacts each day.
Of note, is that every member of the company is able to participate in the company’s IP Innovations Program, which recognizes team members’ collaboration in developing new technologies; more than 50 employees have their names on patents for Noble Systems.
This milestone reflects the company’s ongoing commitment to product innovations and providing business advantages to clients.
Noble Systems’ 200th patent is for the company’s customer experience enhancing technology which allows agents to interact with customers over multiple channels concurrently (#10,447,853 “Graphical User Interface for Managing Multiple Agent Communication Sessions in a Contact Center”). This innovation allows increased agent control in Noble’s agent desktop (Noble Composer) for handling multiple sessions involving multiple communication channels. Agents can more easily navigate between simultaneous sessions with multiple contacts through a better human-interface design.
The Noble Composer agent interface provides for the concurrent display of sessions and controls which session the agent is actively handling and what information is displayed on the agent interface for each different session.
“Noble Systems is excited to reach this milestone, in the same year that we celebrate our 30th anniversary. We believe that investing in the best people and the best research and design in the business leads to the development of superior products. The Noble team works diligently to find creative new solutions to industry challenges,” stated Jim Noble, President and CEO of Noble Systems.
“Our in-house IP team then takes the essential next step to protect these innovations. Noble Systems has made securing our solutions for the future a core focus of our business, creating a key differentiator for our clients.”