When Monzo launched its hot coral debit card in 2016, Barclays, HSBC, and Lloyds did not change a single product feature in...
A customer at Nubank in São Paulo checks their balance, splits a restaurant bill with three friends, invests spare change into a...
In 2022, Standard Chartered needed a digital-only bank for the Hong Kong market. Rather than spend three to five years rebuilding its...
Ten years ago, getting a small business loan in Indonesia meant visiting a bank branch, submitting paper documents, waiting two to six...
When ING Group decided to rebuild its retail banking platform in 2018, it did not hire IBM or Accenture. It partnered with...
Nubank processes over 2 billion transactions per quarter for 100 million customers across Brazil, Mexico, and Colombia. Its technology team numbers around...
The first ATM was installed outside a Barclays branch in Enfield, north London, on 27 June 1967. The customer inserted a paper...
In March 2023, Silicon Valley Bank collapsed in 44 hours. The trigger was a bank run, but the speed was digital. Depositors...
The European Central Bank began a two-year preparation phase for a digital euro in November 2023. The Bank of England launched a...
In 2021, a community bank in rural Nebraska with 14 employees and $200 million in assets launched a fintech-powered savings product that...
In 2019, the average wait time to speak with a customer service representative at a major US bank was 11 minutes. By...
In 2014, Jamie Dimon, CEO of JPMorgan Chase, wrote in his annual shareholder letter that Silicon Valley was coming to eat banking’s...
HSBC’s global payments division processes approximately 4.5 million transactions per day. In 2019, a single compliance check on a cross-border payment required...
Antony Jenkins spent five years as CEO of Barclays, one of the world’s largest banks, trying to modernise its technology from the...
Marqeta went public in 2021 at a $15 billion valuation. The company does not issue credit cards to consumers, does not hold...
JPMorgan Chase spent $17.1 billion on technology in 2024. That figure, larger than the annual revenue of most fintech companies, represents a...
Bank of America’s virtual assistant Erica crossed 2 billion client interactions in October 2024, six years after its launch. In the most...
HSBC processes over 1.3 million anti-money laundering alerts annually. Before deploying AI, each alert required a human compliance analyst to review the...
In September 2023, Goldman Sachs quietly disclosed that it had deployed an internal AI platform capable of generating code, summarising documents, and...