When cloud upgrades don’t go well, all the businesses’ operations can go kaput! Not only did these failures hurt businesses, but the cloud providers had to hire support engineers to fix them. Karanveer Anand, who’s a seasoned technical program management professional, saw these problems up close when he worked at Nutanix. He helped the company save millions of dollars by preventing these issues at a scale.
Photo courtesy of Karanveer Anand
Era of Cloud Computing
A wide range of organizations, spanning from small enterprises to large corporations, are migrating their infrastructure to cloud storage solutions. Notably, Apple’s iPhone devices store their data in iCloud, while Android phones utilize Google Drive for storage purposes. Likewise, businesses of varying sizes are increasingly adopting cloud storage as a means of data management.
Need of upgrades
All our gadgets and programs, you know, hardware and software, need to be updated every once in a while. If we don’t keep ’em fresh, they’ll either stop working or start acting up. It’s just like our phones, always needing updates. And guess what? Even the big cloud systems need updates too. These updates can be a real pain when they don’t go smoothly, ’cause they can mess up those important business apps, causing them to crash.
Utilizing Program Management Capabilities to Address Systemic Failures
Karanveer Anand assembled a team of engineers to rectify the upgrade failures in the software, thereby ensuring seamless upgrades for global customers. He strategically divided the mission into phases and meticulously managed each phase from start to finish, ultimately delivering for his customers.
The upgrades encompassed both hardware and software components, requiring a one-click implementation. Karanveer Anand’s methodical approach, characterized by pattern recognition and prioritization, facilitated effective collaboration with the engineering team to resolve these issues efficiently.
Solving this issue on a large scale was crucial to attaining our vision. We needed to be proactive rather than reactive. Our customers and billions of cloud application users all over the world, from airline travelers to patients with cloud-based medical records, required this solution. This proactive strategy was essential to avoid falling many years behind our vision.
Karanveer Anand has implemented numerous preventative measures to ensure cloud upgrades are successful. These measures have systematically enhanced the software experience for customers, resulting in significant cost savings and increased revenue for cloud providers.
We reached out to Nutanix to understand the revenue impact of this project, but they wouldn’t give a specific number. However, analysts estimate that it’s over 2 million dollars.
Numerous organizations can leverage and draw inspiration from the Karanveer methodology. This methodology has been demonstrated to boost revenue and cost savings through reliable cloud upgrades. It has also been effective in aiding enterprises in enhancing customer satisfaction.
The Future of Cloud Upgrades
Although Anand’s program originated from a necessity, its vision extends far beyond solving problems for a single company
Karanveer Anand is a visionary leader who believes this problem should be addressed during the software development phase. Software should be written to fail gracefully and self-heal. There is a significant amount of research and development underway industry-wide on how to automate problem healing to enable self-correction. While artificial intelligence can contribute to this effort, achieving high accuracy in self-healing remains a challenge.
When we asked Karanveer Anand on the future of cloud upgrades
Seamless, invisible and robust upgrades that customers can trust. Cloud Software needs to work out of the box. There should be zero interruption for the upgrades.
Extensive research and development efforts are underway among prominent cloud providers such as Amazon, Google, and Microsoft, aimed at achieving seamless upgrades without interruptions.
