Vida, a leading provider of carrier-grade AI voice agents for small and medium-sized businesses (SMBs), today announced the launch of its platform and API built for telecom service providers.
TakeAway Points:
- Today, Vida, a top supplier of carrier-grade AI voice agents to SMBs, announced the debut of its platform and API designed specifically for telecom operators.
- Vida makes it easy for companies to implement AI voice agents to boost operational efficiency, drive productivity, and enhance customer experience.
- Businesses can harness and customize Vida’s voice agents to automate and scale key business functions, including customer service calls and texts, lead qualification, scheduling, sales, and more.
Vida debuts its Platform and API
Additionally, the business is stating that, in order to expedite the rollout of its cutting-edge AI speech products, it has obtained a $3 million seed round headed by Stillmark.
By integrating with telecom carriers that serve large numbers of SMBs, Vida makes it easy for companies to implement AI voice agents to boost operational efficiency, drive productivity and enhance customer experience. Businesses can harness and customize Vida’s voice agents to automate and scale key business functions, including customer service calls and texts, lead qualification, scheduling, sales, and more. According to the Connected Commerce Council, 81% of SMBs say AI will be critical to their businesses’ success over the next two years.
Created by telecom industry veterans, Vida operates its own proprietary voice stack that integrates seamlessly with existing telecom networks and business phone systems over SIP for smooth deployment. The Vida conversation experience is built on the most advanced AI technology, powered by a combination of leading LLMs from OpenAI, Meta, Anthropic and Mistral. Premium text-to-speech and powerful LLMs enable real-time conversations with low latency. Vida’s AI voice agents are lifelike and can be customized based on a user’s own voice.
“We are excited to introduce Vida AI voice agents enabling telecom network providers to give their SMB customers enterprise-level AI technology. Vida’s agents can help businesses of any size improve service quality and efficiency at the same time,” said Lyle Pratt, CEO of Vida.
“Our AI agents not only integrate seamlessly with existing telecom solutions but require minimal expertise to set up, allowing SMBs easy access to technology that would have otherwise seemed beyond their reach.” Pratt added.
Vida’s API
Vida is also releasing its API, which enables telecom service providers to enhance their services with advanced AI voice agent technology. By connecting with platforms like Netsapiens, Broadsoft, and Metaswitch, Vida simplifies deployment for SMBs, making AI capabilities more accessible and easier to implement.
Additionally, Vida voice agents integrate with over 7,000 apps. Vida’s integration capabilities add to the deeper functionality and versatility of its AI agents that can be set up to work within a specific industry’s or company’s tools and systems. By integrating with various apps/platforms including Cox Auto, Athena Health, Salesforce and Freshdesk, Vida AI agents can perform tasks in your existing business systems just like a person.
“We are incredibly excited to support Vida in their mission to revolutionize the AI voice agent landscape,” said Alyse Killeen of Stillmark. “Vida’s innovative technology provides SMBs with enterprise-grade tools that were previously out of reach. This investment underscores our confidence in Vida’s ability to help businesses scale with lightning-enabled AI.”
Vida is also announcing its $3 million seed fundraise led by Stillmark, with participation from others including Trammell Venture Partners, Ten31, Timechain, and Lightning Ventures.
About Vida
Vida is a top supplier of AI voice solutions for enterprises, revolutionising the way small and medium-sized enterprises and telecom service providers do business. Key business processes including lead qualifying, scheduling, customer support, and sales are automated by Vida’s AI voice assistants.
Vida is a veteran-owned telecom company whose proprietary voice stack connects over SIP to existing telecom networks and business phone systems with ease. Vida uses cutting-edge AI technology to provide realistic, low-latency speech interactions for captivating, in-the-moment discussions.
