The method
How it is worked out
Loss = hours down × peak-hour sales × share lost for good
- peak share
- Downtime clusters at busy times; an average hour understates it
Payment Downtime Cost Calculator
Put a number on what an hour of checkout or gateway downtime costs, and what redundancy is worth. The result updates as you type so you can compare scenarios quickly.
Keep in mind
What it leaves out
- TrustRepeat purchase and brand damage are not counted.
- Refund loadSupport time after an outage is extra.
Use the calculator to compare scenarios rather than as a guaranteed forecast.
About the Payment Downtime Cost Calculator
Estimate what checkout or gateway downtime costs and whether a backup payment provider pays for itself.
How it works and an example to tryShow less
How to use the result
Peak-hour sales are daily sales times the peak share. Loss is hours down times peak-hour sales times the share of sales lost for good rather than delayed.
Example to try
£400,000 a month online with 12% of daily sales in the peak hour makes a peak hour worth about £1,580. Six hours down a year with 60% lost costs £5,700.
Put it to work
Try it on a real situation
Load an example
What moves the result most
Worked out from your figures above. Tap a row to try it.
Who uses it, and when
E-commerce managers, payment leads and anyone weighing a second gateway or orchestration layer.
Mistakes worth avoiding
- Using average-hour sales; outages cluster at peak.
- Ignoring the customers who never return after a failed checkout.
- Buying redundancy without automatic failover; a manual switch is too slow.
Questions
What does the Payment Downtime Cost Calculator do?
Put a number on what an hour of checkout or gateway downtime costs, and what redundancy is worth.
How should I use the result?
Peak-hour sales are daily sales times the peak share. Loss is hours down times peak-hour sales times the share of sales lost for good rather than delayed.
Does TechBullion store the information I enter?
The core calculation or transformation runs in your browser. Normal website security and analytics may still record page-level events, but the tool does not need to create a public record from your inputs.
What mistakes do people make with a payment downtime cost calculator?
Using average-hour sales; outages cluster at peak. Ignoring the customers who never return after a failed checkout. Buying redundancy without automatic failover; a manual switch is too slow.
Is the result guaranteed?
No. Use the result as a practical check or planning aid and verify important decisions with the relevant primary source, provider or professional advice.
Executive Insights
Leaders on this topic
Executive insightBuilding the Future of Bitcoin Payments: An Interview with Bobby Shell, Director of Marketing at VoltageExecutive insightThe Future of Banking Fraud Prevention Depends on Intelligence, Not Automation Alone: An Interview with Vittesh Sahni on Human-Augmented AIExecutive insightDisrupting the Advisory Status Quo: An Interview with Sarthak Brahma, CEO of HEX Advisory Group, on the Future of Client-Centric SourcingExecutive insightInside Viche Financials’ Finance Flow: Redefining How Businesses Manage FinancesExecutive insightHow Rajant Is Powering Industrial Intelligence at the Edge: An Interview with Rajant Co-Founder Paul HellhakeExecutive insightClickOptions Makes Crypto Options Pricing Cheaper: An Interview with Maris Kalnins, the CEO of ClickOptions
Results are estimates based on the figures entered, for general information only, and not financial, investment, tax or legal advice. See our terms of use.