If you’re like most business owners, customer relationship management (CRM) is likely a critical part of your operations. But what is CRM,...
Every business is susceptible to fraud, and this issue must be managed carefully. Fraud occurrences range from the employees of an organization...
Buying a car is no more a herculean task. Of course, it is imperative to do the research and groundwork before you...
The fashion industry frequently encounters criticism for its environmental impact and impersonal practices. Cider’s progressive and community-centric strategy has advanced the fashion...
Having a cohesive and comprehensive view of customer data is paramount for any marketing efforts. Aditya Bhamidipaty, founder and CEO of FirstHive,...
Industry 4.0 has transformed the technological landscape surrounding the sales industry. The sales industry ought to be systematically managed as it is...
Logistical challenges are impacting the customer’s experience. Effective service professionals are using their direct connection to the customer to restore the relationship. ...
The next generation of customer success platforms is launching now. Mike Redd, CMO of Quala, explains the evolution of these platforms and...
The following is adapted from Getting to Aha! Why do some companies fail while others succeed? You could point to any number...
As a business, it’s important for you to maintain your database of customer information and credentials. This information is almost as valuable...
Fake reviews are the bane of businesses all over the world; it’s a constant battle. Over-indulgent, negative put-downs can cause just as...
Assessing customer behavior and inclinations is becoming increasingly important, prompting many businesses and organizations to use customer experience management (CEM) to provide...
Regardless of whether you operate in brick-and-mortar retail or solely e-commerce, the customer experience you provide is paramount to your success. Where...
Trucking Companies Must Have Efficient Systems In Place With No Room For Error. The reputation of a trucking company depends on the...
Customer loyalty has become increasingly imperative as customers are extremely important to the growth of any business, even faster than the company’s...
We live in a world where customers expect brands to anticipate what they need and meet those needs in real-time. While established...
In this day and age, every business needs to be customer-centric in order to survive, let alone succeed. Brands focus on what...
Customer Relationship Management systems (CRMs) have come a long way from what they were a decade or two ago. These software allow...
As the world welcomes a new year, entrepreneurs, investors and venture capitalists seem to be more aware, than before, of the inevitability...