If you are considering customer care outsourcing, there are a number of key things to keep in mind. There are benefits and...
In 2022, there were 5,044,748 new businesses established in the United States, according to Zippia stats. Are you a business startup owner looking...
We are familiar with the word business and forefront and customer. Are you thinking about what the title thoughtful means? Are you...
Customer analytics is a crucial business tool. It helps companies to analyze customer behavior and get actionable insights from data. Customer analytics...
Ticketing systems are a great way to streamline customer support and improve operational efficiency. They also allow you to easily route incoming...
By Chase Petrey, COO of Pi by Paytm Customer churn is the enemy of growth. It’s throwing good money after bad, convincing more...
Hemanth Atluri is one of the most notable technology developers who reached the top in the IT field and has helped shape...
A nightclub is a complex business with many moving parts. From the moment a customer steps through the door until the time...
What is Great Customer Service? Great customer service is much more than answering customer questions. It’s more about creating memorable and personalized...
If you’re like most business owners, customer relationship management (CRM) is likely a critical part of your operations. But what is CRM,...
Every business is susceptible to fraud, and this issue must be managed carefully. Fraud occurrences range from the employees of an organization...
Buying a car is no more a herculean task. Of course, it is imperative to do the research and groundwork before you...
Industry 4.0 has transformed the technological landscape surrounding the sales industry. The sales industry ought to be systematically managed as it is...
Logistical challenges are impacting the customer’s experience. Effective service professionals are using their direct connection to the customer to restore the relationship. ...
The next generation of customer success platforms is launching now. Mike Redd, CMO of Quala, explains the evolution of these platforms and...
The following is adapted from Getting to Aha! Why do some companies fail while others succeed? You could point to any number...
As a business, it’s important for you to maintain your database of customer information and credentials. This information is almost as valuable...
Fake reviews are the bane of businesses all over the world; it’s a constant battle. Over-indulgent, negative put-downs can cause just as...
Assessing customer behavior and inclinations is becoming increasingly important, prompting many businesses and organizations to use customer experience management (CEM) to provide...