If you’re a small to medium-sized business, you must promote your brand, products, and services to your target market. However, that can...
Satisfied customers are more likely to be repeat customers, leading to increased profits. In addition, satisfied customers often recommend a company’s products...
Making voice calls is just one small tip of the iceberg of what a virtual call centre can be used for. It’s...
Since the early days of mass business operations, call centers have helped companies manage the customer experience. Today, contact centers offer customer...
What opportunities can we expect from 2020, an extraordinary year that saw a massive shift to remote work, crises in various industries...
It’s a Friday evening and ABC Corporation call center is running on a lean roster. Friday evenings are generally a good time...