As digital systems grow more sophisticated, everyday decisions increasingly depend on infrastructure most people do not see. Whether navigating medical recovery or maintaining mobile connectivity abroad, users are often required to act under uncertainty, without fully understanding the technical systems shaping their options.
Jingyuan Fang is a product designer based in New York City. She studied industrial design as an undergraduate before moving into UX design in the gaming industry, and later earned a master’s degree from Carnegie Mellon University’s Entertainment Technology Center. Her career has since taken her from interactive entertainment to complex consumer systems where design decisions carry real stakes.
Fang independently conceived and led the design of Recovera, an AI-assisted orthopedic recovery platform that has received multiple international design awards. Alongside her independent work, she leads design initiatives spanning multi-network connectivity and international mobile experiences at US Mobile, the only MVNO in the United States to offer service across all three major carrier networks and the top-ranked carrier in the country by Consumer Reports.
Translating Symptoms Into Clear Next Steps
Recovera addresses a common but under-supported scenario: a patient experiences unexpected pain during recovery but cannot immediately consult a medical professional.
“When pain appears, people are often left to interpret it alone,” Fang says. “The hardest part is deciding what to do next.”
Recognizing the risks of delayed or unnecessary treatment, Fang independently conceived and led the design of a structured symptom evaluation framework for at-home recovery. Rather than presenting isolated data points, she defined a system that organizes patient-reported pain into interpretable pathways, establishing clear severity indicators and escalation thresholds.
“The goal was not simply to generate guidance,” Fang explains. “It was to make the next step visible and understandable.”
Under her direction, the system integrates explainable recommendations and
progression-aware updates, ensuring that patients can act without immediate clinical access while maintaining clear boundaries for when professional care should be sought.
Preparing Users Before Connectivity Becomes a Risk
International travel introduces a distinct form of infrastructure uncertainty. Travelers often depart without knowing whether their existing mobile plan will function at their destination. This miscalculation can leave them without navigation, transportation access, or local communication upon arrival.
“Connectivity is easy to overlook until it fails,” Fang notes. “But the moment you land somewhere unfamiliar is exactly when you depend on it most.” In response, Fang led the design of a travel readiness framework that makes coverage status immediately legible before departure. Rather than requiring users to interpret backend carrier structures such as shared regional data pools, she defined a system that surfaces only the signals necessary for preparedness: carrier compatibility, coverage availability, and projected data sufficiency.
A key design decision involved filtering operational complexity without sacrificing accuracy. “If two pieces of information enable a decision, showing ten doesn’t improve the outcome,” she explains.
Under Fang’s leadership, the system enables proactive adjustments before travel, including network switching or data expansion when readiness gaps are identified. The travel readiness platform has since launched in live consumer environments
Designing Clarity Across Carrier Networks
Fang also led design efforts supporting the transition from single-network plans to multi-network service models, a structural shift that introduced additional layers of infrastructure complexity for users.
Rather than leaving performance differences implicit, she introduced integrated speed testing to make network conditions directly observable within the interface. She also redesigned the switching experience, reducing what had been a multi-step process to a single, immediate action.
“Users don’t need to understand telecom infrastructure,” Fang says. “They need to understand what to do next.”
By making performance visible and switching friction minimal, Fang transformed network selection from assumption into informed comparison. The multi-network experience is now live in consumer environments.
Recognition and Real-World Impact
Across each of these projects, the underlying challenge was the same: users facing systems they could not fully interpret, in moments where the consequences of misreading were real. Fang’s response has been consistent. Rather than simplifying these systems or automating decisions on behalf of users, she designs structures that make complexity legible and next steps clear.
Fang independently conceived and led the design of Recovera, recognized with a 2025 MUSE Design Awards Gold distinction alongside honors from the International Design Awards (IDA) and the C2A Design Awards. In telecommunications, the multi-network and travel readiness systems she led are now live in consumer environments through US Mobile, the top-ranked carrier in the United States by Consumer Reports.
