Faisalabad – Faisalabad Electric Supply Company (FESCO) continues to lead the way in providing top-class electricity services to over 4.5 million consumers across Faisalabad and surrounding districts. Known for its fast service, modern systems, and customer-focused approach, FESCO has become a model electric supply company in Pakistan.
From urban homes to rural villages, industries to small shops, FESCO has kept the wheels of Faisalabad turning with uninterrupted and quality electric supply. In a time when load shedding and system faults remain a problem in many parts of Pakistan, FESCO has maintained high standards in reliability, billing transparency, and customer service.
Let’s take a closer look at how FESCO is setting a strong example of electric services in Pakistan. Also, I will teach you how to check the FESCO online bill on the official FESCO website.
Efficient Electricity Distribution
FESCO operates under the umbrella of WAPDA and is responsible for electricity distribution in eight districts, including Faisalabad, Jhang, Chiniot, Toba Tek Singh, Sargodha, Khushab, Mianwali, and Bhakkar. With a well-maintained infrastructure of grid stations, feeders, and transmission lines, FESCO ensures smooth electricity supply throughout these areas.
The company has adopted modern technology to monitor electricity flow. Smart meters, automated meter reading (AMR), and feeder monitoring systems are helping reduce power theft and line losses. These steps have made FESCO one of the most efficient electric supply companies in Pakistan.
Prompt Complaint Handling System
FESCO offers a quick and effective complaint redressal system. Consumers can report any problem through multiple platforms:
- 24/7 helpline: 118
- SMS complaint service: Send a message to 8118
- Online complaint form via the FESCO website
- Mobile app for Android and iOS
- Complaint centers at local offices
These systems ensure that customer issues such as power outages, faulty meters, voltage problems, or billing errors are resolved quickly. Most minor faults are fixed within hours, while major issues are handled within the same day.
Customer-Centric Digital Services
FESCO has moved towards digital transformation, offering several online services to make life easier for consumers. Through its official website (https://fesco.com.pk), users can now:
- Check electricity bills online
- Download duplicate bills
- Apply for a new electricity connection
- Track the status of the application
- Register and track complaints
- View load-shedding schedules
- Submit meter readings
FESCO’s mobile application offers these services on smartphones, making it even more convenient for tech-savvy users. This digital shift has reduced the need for physical visits and has brought FESCO closer to its customers.
Fast and Transparent New Connection System
Getting a new connection used to be a lengthy and difficult process. But FESCO has made it simple and fast. Now, consumers can apply online for a new meter connection. The steps include:
- Fill out the online application form
- Upload necessary documents (CNIC, property papers, etc.)
- Submit application online
- Track application status via reference number
FESCO has reduced the new connection approval time significantly. Domestic connections are usually installed within 15–20 working days.
Strong Industrial Support
Faisalabad is the textile hub of Pakistan, and thousands of industries depend on FESCO for continuous power supply. The company gives priority to industrial feeders to minimize any disruptions. FESCO has also introduced Time-of-Use (TOU) meters for large-scale users to help manage electricity usage and bills more efficiently.
Moreover, FESCO’s staff regularly coordinates with industrial units to resolve load management issues, provide separate connections for new units, and maintain transformers dedicated to industrial zones.
Load Management with Transparency
While load shedding is still necessary during peak usage seasons, FESCO handles it with full transparency. The updated schedule is available on the website and mobile app. FESCO also informs consumers through SMS alerts about planned maintenance shutdowns.
This practice allows businesses and households to plan their routine accordingly and avoid sudden blackouts.
Energy Conservation Awareness
FESCO is also active in spreading awareness about energy conservation. The company runs public campaigns via media, social networks, and school visits to teach people how to reduce their electricity usage.
Some tips promoted by FESCO include:
- Use energy savers or LED lights
- Turn off extra lights and fans
- Use appliances during off-peak hours
- Switch to solar where possible
These efforts are part of FESCO’s goal to create a smart and energy-efficient society.
Employee Training and Development
To ensure high performance, FESCO regularly trains its employees. Engineers, linemen, meter readers, and complaint staff receive updated training on safety, technology, and customer dealing. The result is better services and fewer accidents.
How to Check FESCO Online Bill?
FESCO allows you to check your monthly electricity bill online from the comfort of your home. This service is helpful if you haven’t received your physical bill or need to download a duplicate copy.
Here’s how you can do it:
- Visit the official FESCO website
- Click on the “Customer Services” tab
- Select “Bill View / Duplicate Bill”
- Enter your 14-digit reference number (found on previous bills)
- Click on the “Submit” button
- Your latest bill will appear on the screen
- You can view, download, or print the bill
This facility saves time and avoids hassle. You can also use the FESCO mobile app to check your bill instantly.
Other FESCO Online Services
Apart from bill checking, FESCO also offers:
- SMS Registration: Get your monthly bill via SMS
- Email Alerts: Receive updates about power outages or maintenance
- e-Payment System: Pay bills online through banks, Easypaisa, JazzCash, or mobile banking apps
- Net Metering for Solar Systems: Generate and sell excess electricity back to FESCO
Future Plans and Vision
FESCO is working on several future projects to improve its service even more. Some key plans include:
- Installing more smart meters for real-time monitoring
- Upgrading old transmission lines and feeders
- Expanding transformer capacity in high-demand areas
- Introducing prepaid meters for better control of usage and bills
- More mobile service units to reach remote villages
These developments show FESCO’s commitment to innovation and excellence.
Conclusion
FESCO has proven to be a reliable and progressive electric supply company in Pakistan. With strong infrastructure, fast customer service, and advanced digital tools, it has made electricity management easy for homes, businesses, and industries in Faisalabad and nearby areas.
From online billing to new connections, and from power saving to industrial support, FESCO is offering everything that a modern electric company should. For people living in Faisalabad, FESCO is not just a service provider—it’s a backbone of their daily lives and economic growth.
