For years, large organisations have measured their digital employee experience insights using the same methods, including satisfaction surveys and the number of IT helpdesk tickets they receive.
Yet this only shows part of the picture.
Much of the real digital friction that employees experience doesn’t make it onto survey responses. A slow login at 8:47 am or the VPN that stops working briefly don’t seem important enough to mention, but these blips slowly accumulate and erode productivity, not to mention the employee’s morale.
This gap between what surveys report and what employees actually experience represents a strategic blind spot that many HR and IT directors are missing. DEX platforms are specifically designed to close this gap, but only if organisations know which metrics to look for and how to interpret them.
The top 5 DEX platforms, and what they measure
Today’s leading enterprise DEX tools come equipped with a sophisticated set of metrics and monitoring capabilities that gauge the effect digital friction is having on the digital employee experience. Here’s a rundown of how the top platforms do this.
1. Flexxible
Flexxible takes a different but increasingly valuable approach. Its core product, FlexxClient, continuously monitors CPU, RAM, GPU and network performance to detect issues before they escalate, then offers self-healing automation to resolve them before users even notice.
The platform was built so that enterprises can manage both physical and virtual workspaces from a single console and is designed to let organisations start lean and scale.
Recognised in the 2025 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools, what sets Flexxible apart for HR and IT directors in particular is its dual focus: the platform captures the technical indicators IT teams need while simultaneously feeding employee-facing feedback loops that give HR real data on digital satisfaction.
Its digital employee experience insights content hub reflects this commitment to helping practitioners understand what they’re measuring, and why it matters. For European-based organisations, its local support infrastructure and data residency on Microsoft Azure also address compliance concerns that matter in regulated sectors.
2. Nexthink
A widely recognised name in the space, the Nexthink Infinity platform combines endpoint telemetry with employee sentiment collection and AI-driven root cause analysis, so that IT teams get a continuous, real-time picture of experience quality. It is well-suited for large enterprises with complex environments.
3. ControlUp
ControlUp brings particular strength to organisations running virtual desktop infrastructure (VDI) or hybrid cloud environments. Its ONE Platform provides rapid diagnostics and self-healing automation with solid coverage across physical and virtual endpoints. Such features means it manages multi-environment complexity well.
4. Lakeside Software’s SysTrack
One of the longest-tenured products in the market, SysTrack is known for its depth of historical data collection. Its Black Box capability (storing granular endpoint data over time) makes it especially valuable for root cause investigations. It’s an ideal option for enterprises that prioritise data richness.
5. TeamViewer DEX (formerly 1E)
TeamViewer DEX (formerly 1E) brings automation and self-healing to the forefront, with strong ITSM integration via ServiceNow and Atlassian Jira. Its acquisition of Exoprise adds proactive network and application monitoring. This is a solid choice for organizations already embedded in the Microsoft ecosystem.
The key metrics that tell you if you’re measuring DEX well
If you’re tasked with measuring DEX within your organisation, then you’ll need to look at three distinct data layers.
First comes technical performance data that tells you the state of the machine at play. The best DEX platforms look at real-time endpoint metrics, including:
- Application load times
- Session reliability
- Device CPU
- Memory utilization
- Network latency
Next are the analytics that paint a picture of how the employee is experiencing friction. App crash rates, time-to-productivity after login, and the frequency of self-service escalations versus resolved incidents are key here. Together, they help you see the DEX behind a device, even if it’s healthy.
Employee sentiment data is the third metric. This is structured feedback collected close to the moment of friction, not weeks later in an annual survey. Modern DEX platforms use in-session prompts, push notifications, and behavioural triggers to collect this data continuously.
The best DEX platforms produce a composite experience score based on these three factors, segmented by department, role and location instead of just an average.
If your current tooling cannot show you both of these dimensions simultaneously, you are measuring activity, not experience.
Where to start
Understanding digital employee experience as a discipline is the foundation for a productive hybrid workforce. Flexxible’s platform gives both HR and IT directors a practical starting point: a unified console, built-in feedback loops, and automation that acts on data rather than waiting for humans to notice it.
For organisations that want to close the gap between survey scores and real-world friction, that combination is where measurement becomes meaningful.
