Top 5 Questions to Ask Your Auto Body Shop Brooklyn Before Hiring Them

When your car needs repair after an accident, finding a reliable auto body shop brooklyn is crucial. Asking the right questions before hiring it can ensure that you get the best repair services for your car. It’s essential to know the experience, expertise, and other details of the shop before entrusting them with your vehicle.

Choosing the right one can save you money, time, and stress. A reputable shop with experienced technicians can repair your car to its pre-accident condition and offer warranties on the repair services. The right auto body shop brooklyn can work with your insurance company and ensure that you receive the compensation you deserve.

In this article, we will discuss the top five questions you should ask your Brooklyn body shop before hiring them to ensure that you choose the right shop for your car repair needs.

Experience and Expertise

What Is The Experience Of The Body Shop In The Industry?

The experience can determine the quality of the repair services they offer. You should ask the shop how long they have been in business and if they have any industry awards or recognitions.

What Certifications And Qualifications Do Their Technicians Have?

The certifications and qualifications of the technicians can assure you that they are trained and knowledgeable in repairing your car. You should ask the shop if their technicians have any certifications from the National Institute for Automotive Service Excellence (ASE) or any other relevant organizations.

What Types Of Vehicles Do They Have Experience Working On?

You should also ask the body shop brooklyn if they have experience working on your car’s make and model. If they have worked on similar vehicles in the past, they are more likely to offer better repair services.

Warranty and Insurance

What Type Of Warranties Do They Offer On Their Repairs?

A warranty can guarantee the quality of repair services and provide peace of mind. You should ask the them what type of warranties they offer on their repair services and the duration of the warranty.

Do They Have Liability Insurance And Workers’ Compensation Insurance?

A reputable auto body shop brooklyn  should have liability insurance and workers’ compensation insurance to protect their customers and employees. You should ask the shop if they have insurance and what it covers.

Will They Work With Your Insurance Company?

You should also ask if the auto body brooklyn shop works with your insurance company. If they do, they can negotiate with your insurer and ensure that you receive the compensation you deserve.

Communication and Customer Service

How Will They Communicate With You During The Repair Process?

Communication is essential during the repair process. You should ask the body shop brooklyn how they will communicate with you, such as by phone, email, or in-person updates.

Will They Provide Regular Updates On The Progress Of The Repair?

Regular updates can help you track the repair progress and stay informed. You should ask the shop if they provide regular updates and the frequency of the updates.

Do They Have Good Customer Service Ratings And Reviews?

Customer service ratings and reviews can give you an idea of the quality of service the auto body brooklyn shop provides. You should check the body shop’s online reviews and ask for references.

Repair Process and Timeline

When you take your car to a body shop, it’s essential to know what the repair process will be and how long it will take. An experienced and reliable body shop should be able to give you a detailed overview of the repair process from start to finish. They should also provide an estimated timeline for completing the repairs, so you know how long you will be without your vehicle.

It’s crucial to choose a body shop that provides a written estimate of the repair costs. This estimate should include all the parts and labor involved in the repair. They should slo explain the repair costs in detail so that you understand the charges.

Additional Services and Amenities

Some body shops offer additional services, such as detailing or paintless dent repair. Before hiring a body shop, it’s essential to know what services they offer and whether they can meet your needs. Some shops may even offer special discounts or promotions for bundled services.

It’s also worth asking about the amenities the body shop provides for customers while their car is being repaired. Do they have a comfortable waiting area, free Wi-Fi, or refreshments? 

If you need transportation while your car is being repaired, it’s essential to know if they offer a loaner car or shuttle service.

Why Asking Questions Matters

As a car owner in Brooklyn, choosing the right body shop brooklyn to repair your vehicle is an important decision. One way to ensure that you’re making the best choice is to ask the right questions. Here are some reasons why asking questions matters:

Before hiring a Brooklyn body shop, it’s essential to know how long they have been in business, what types of certifications and qualifications they have, and whether their technicians have any specialized training. The more experience and qualifications a body shop has, the more likely they are to provide quality repairs.

Looking at customer reviews and references can help you get a better sense of the body shop’s reputation and the quality of its work. Reviews from previous customers can provide valuable insight into their experiences with the body shop, including their level of satisfaction with the repairs and customer service.

Getting a detailed estimate from the Brooklyn body shop is crucial to understanding the scope of the repairs and the associated costs. The estimate should include a breakdown of the services that will be performed and any parts that will be replaced. This can help you avoid any surprises or hidden costs down the line.


Choosing the right auto body shop brooklyn for your car repair needs is essential to ensure your vehicle is restored to its pre-accident condition. By asking the right questions, you can ensure that you select a reputable and experienced one that will provide high-quality service and reliable repairs. It’s important to consider the experience and expertise of the technicians, the warranty and insurance offered, the communication and customer service provided, the repair process and timeline, and any additional services and amenities provided.

At Salerno Service Station, we are proud to be a trusted auto body brooklyn shop that provides personalized service, competitive pricing, and quality repairs. Our experienced and certified technicians are dedicated to providing the best possible service to our customers. We offer a lifetime warranty on all of our repairs and work with all insurance companies. Additionally, we provide a comfortable waiting area, free Wi-Fi, and refreshments while your car is being repaired. Contact us today to schedule an appointment and experience the Salerno difference.

To Top

Pin It on Pinterest

Share This