In a world where immediacy and reliability are essential to business communication, Tedexis continues to strengthen its position as a leader in SMS messaging and omnichannel solutions, providing companies with effective tools to optimize customer interaction.
Despite the growing variety of digital messaging channels, SMS remains a key pillar in the communication strategy of many industries. With a 98% open rate and an average read time of under three minutes, SMS stands out as the most reliable and effective option for critical notifications, including user authentication, transaction confirmations, appointment reminders, and promotional campaigns.
“SMS remains a powerful tool that many companies still underestimate. In a digital landscape where app or social media notifications can get lost among thousands of messages, SMS ensures that information is delivered quickly, directly, and securely,” says Ninoska González Level, Chief Commercial and Marketing Officer at Tedexis.
With over 20 years of experience in the sector, Tedexis has built a robust messaging infrastructure, ensuring clients benefit from highly reliable, secure, and optimized SMS routes to maximize message delivery. Thanks to its advanced technology and strategic partnerships with regional operators, the company offers low-latency services with high traffic capacity and real-time monitoring, ensuring maximum efficiency for all types of communication.
SMS in the omnichannel era: An evolving channel
As digital communication continues to evolve, Tedexis has integrated SMS into an omnichannel strategy that enables businesses to combine this channel with other means of contact such as WhatsApp Business API, RCS (Rich Communication Services), push notifications, and AI-powered chatbots. This integration not only enhances the customer experience but also enables more efficient communication tailored to each user’s needs.
“Today, the challenge for companies is not only to communicate with their customers but to do so through the right channel, at the right time, and with the right message. In this context, SMS plays a crucial role, as it remains one of the most effective channels for delivering important information, particularly in sectors such as banking, retail, telecommunications, and healthcare,” González Level adds.
Tedexis has optimized its scheduled messaging and SMS campaign automation platform, enabling advanced segmentation, metric analysis, and integration with CRMs and enterprise management systems. This empowers businesses not only to send messages but also to measure their impact, adjust strategies in real time, and maximize their return on investment.
“Through our technology, we help clients reduce operational costs and improve communication efficiency. From transactional notifications to marketing strategies, SMS remains a key component of the digital ecosystem,” emphasizes the Chief Commercial and Marketing Officer of Tedexis.
Expansion and growth across Latin America
With a presence in several Latin American countries, Tedexis remains committed to expanding its infrastructure and developing new solutions that enable businesses to fully harness the potential of enterprise messaging. With a focus on innovation and security, the company has solidified its leadership in the region and established itself as a key strategic partner for companies across various industries.
“SMS has proven to be an indispensable communication channel. Its versatility makes it an essential tool for companies that need direct contact with their customers. At Tedexis, we don’t just offer technology—we provide strategic solutions that empower companies to grow and strengthen their relationships with users,” concludes Ninoska González Level.
For more information about Tedexis solutions, visit www.tedexis.com or follow the company on LinkedIn and Instagram.
