ICTBroadcast is an automatic dialer program used in call centers and unified communication systems. It may be used to make phone calls, send text messages, send faxes, and even send emails. It is a collection of commonly used programs that can be used to connect various networks. With Web RTC web phones, users of ICT Broadcast can select from many dialing options, including progressive dialing, predictive dialing, power dialing, preview dialing, and manual dialing. In addition, ICT Broadcast is a multi-strategy, full-featured telephony system for call centers to receive and make outgoing calls.
As a web-based multi-tenant program, ICT Broadcast allows for entire campaign administration and provides distinct online interfaces for administrators and users. As a web-based unified messaging auto dialer and telemarketer, it offers smart auto dialer and predictive dialer features and integrates bulk SMS marketing, Fax blasting, and Voice broadcasting. ICT Broadcast provides a broad range of features to help its clients in the digital transformation journey of their enterprises.
ICT unifies all monitoring requirements in one location, enabling Admin to watch overall system resources. It offers chart-based reporting that greatly enhances monitoring and campaign analysis. As a result, monitoring system statistics, user campaigns, channel consumption, and campaign statistics are quick, efficient, and simplified.
Advanced user administration tools, including user switching, balance management, real-time invoicing, live monitoring, and user campaign management, are supported by ICT Broadcast. Additionally, the administrator may control system resources, assigning and removing users’ DIDs and extensions. Additionally, it has a survey event capability that allows the administration of voice-based surveys that ask respondents several questions before producing valuable data.
ICTBroadcast offers a comprehensive monitoring system by categorizing and managing contacts according to their destinations, sorting redundant and invalid contacts, and allowing for the import of contact information from external databases in CSV format. It also comes with a web-based IVR Designer, allowing users to create custom IVR menus.
The Integration add-on, recently published by ICT Innovations, allows the Admin or user to set up campaigns to post or transmit call-related events to remote systems or third-party apps. Users may set the drives to launch and end on a particular day or time. This feature is also known as push call progress alerts.
ICTBroadcast’s CEO says, “The adaptability and level of personalization our technology enables have numerous advantages. During a campaign, people can modify the database to execute via the auto-dialer, or dynamic instructions or tokens can be coded as part of the standard operating process.”
ICTBroadcast offers the complete functionality of a center. This auto dialer software is helpful with either an automated inbound call center or an automated outbound call center.
ICTBroadcast provides a variety of campaigns. Support for call queueing is offered. Agents can receive calls on a Web RTC-based phone solely through their browsers without requiring external hardware or software. For agents, ICT Broadcast provides integrated web phones. It has a comprehensive route and tariff management system and includes installed assistance for Answering Machine Detection (AMD), allowing users to hang up calls or leave alternative messages.
ICTBroadcast grants Rest APIs to digitalize the business process by synchronizing with any third-party application. The system has embedded CRM to organize user data and documents in such a centralized database and also immediately reassures customers by calling them leading up to their scheduled appointment.
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ICTBroadcast is a unified communications autodialer and call center software with voice, fax, SMS, and email communication and is the most powerful auto-dialer software available. Progressive dialing, predictive dialing, power dialing, preview dialing, and manual dialing are among the dialing modes made available by ICTBroadcast, an all-in-one software solution based on the open-source asterisk communications switch. It is the most comprehensive incoming and outbound autodialer and call center software solution that supports a variety of campaigns.
Available with a free trial, ICTBroadcast requires a dedicated server, a stable Internet connection, a static IP address for remote server access, and call/fax/SMS termination and origination services. Minimum hardware requirements for the dedicated server include a Quad Core CPU with a clock speed of at least 3.2 GHz, 4GB or more of RAM, and a hard disk with a capacity of at least 500GB. In addition, they provide an exceptional agent performance dashboard online and an assortment of add-ons that are unavailable elsewhere.