Efficient outsourced staffing solutions have been historically hard to find across most modern industries and business markets. Cheap staffing often comes at the cost of competency, and the opposite usually isn’t more cost-effective than simply hiring new employees internally. This problem exists in nearly every major industry worldwide, be it home improvement or health and human services. When combined with the global shifts around remote work and employment practices, the need for efficient staffing has only grown.
Telecommunications agency ECS Virtual Support LLC works to address this need and stands at the forefront of business outsourcing and workforce recruitment solutions. With years of proven expertise in recruiting skilled customer service agents and talented professionals across a range of industries, ECS Virtual Support reviews well among the Fortune 500 companies, luxury brands, and high-end technical and healthcare enterprises they support as clients.
ECS Virtual Support provides business outsourcing, comprehensive workforce recruitment, and in-depth consulting for both—all services aimed at helping clients solve their workforce-related problems and achieve their goals. From traditional staffing to new virtual, AI-powered customer support solutions, there are a range of effective options for any business or industry.
Founded To Solve Modern Problems
ECS Virtual Support LLC was founded in 2018 to solve the common problem businesses have with customer service. From managing phone calls to standing by for online web chat support, businesses across many industries were looking for an outsourced solution. ECS Virtual Support built a world-class team and started contracting right away. Within three years, the company had grown by 791% after repeated successes in the form of reduced wait times and increased customer satisfaction for their clients.
It was clear that the need remained great, and so ECS Virtual Support built a network of over 20,000 virtual agents and expanded their support into new industries. Their clients’ industries span industries including, but not limited to:
- Health and Human Services
- Dispatch and Logistics
- Information Technology
- Financial Services
- Home Security
- eCommerce and Retail
- Real Estate
- Software-as-a-Service (SaaS)
- Telecommunications
- Life Sciences
After its successful expansion, ECS Virtual Support has become a provider of enterprise-level virtual workforce recruitment and remote contact center solutions, with operations spanning Europe, Asia, Australia, Africa, and the South Pacific. They’re well-positioned at the forefront of their industry, with a reputation for providing skilled agents for nearly any vertical.
Full-Service Outsourcing
As businesses become more and more reliant on eCommerce operations and virtual platforms become more ubiquitous, the need for staff supporting them will grow in proportion. Wait times for support calls and virtual chats grow longer, especially as businesses themselves grow in their respective industries. Sales teams need support to navigate ever-broadening sales funnels, administrative tasks seem to multiply year over year, and ongoing support services can’t run themselves.
If a potential customer is left on hold for more than five minutes, 75% of them hang up and don’t come back. Given how much business is done over the phone or on virtual platforms, those are unaffordable rates of loss—especially when staffing options to solve them are available.
ECS Virtual Support works with clients to identify their specific needs, and then develops a customized plan based on those early consultations. Once the plan has been developed and agreed upon, ECS Virtual Support’s professional contact and administrative support teams will utilize their innovative tools, keen strategies, and global resources to support the client as planned.
Workforce Recruitment And Talent Acquisition
Finding reliable and effective employees has been a consistent challenge in recent years, and one not always solved by outsourced labor. If outsourcing the work isn’t a viable option for a client, ECS Virtual Support also offers solutions for workforce recruitment and acquisition. Whether a client is looking for specific professional expertise or is interested in a bout of high-volume hiring as they grow their business operations, ECS Virtual Support can help.
From basic workforce recruitment challenges to healthcare and technical staffing vacancies, ECS Virtual Support works with clients to develop a customized plan to manage their workforce and tackle recruitment and retention challenges. Their skilled recruiters and talent acquisition strategies pair with cutting-edge technology to fill vacancies and onboard new employees smoothly and efficiently. ECS Virtual Support allows clients to free up resources and time to focus on their business development by taking over the questions and challenges of staffing and employee management.
Virtual Solutions and AI
As new technology develops, innovative solutions to centuries-old problems often come into being. The advent of AI technology in the modern age is one such innovation, and it’s one that ECS Virtual Support has adopted as part of its inbound and outbound virtual solutions package. Where traditional staffing isn’t efficient, but a solution is still required, AI-driven tools and technology can find regular success.
ECS Virtual Support begins its AI integration with AI-driven phone calls and answering services. These enable seamless, natural, and configurable interactions with customers over the phone for a variety of applications. From customer service and tech support to appointment scheduling and sales outreach, ECS Virtual Support’s AI-driven phone system keeps conversations engaging and productive.
This same technology can be applied to other forms of communication that may not need to be handled by a live agent. Virtual chat rooms powered by this technology can quickly disseminate information to clients in need, answering questions and providing assistance instantly. Email campaigns and responses can be similarly automated, given the proper implementation, and even AI-supported video calls offer engaging, unique options to tailor a business’ customer experience.
Of special note is this technology’s application in text message marketing and support. AI-powered conversational text messaging and SMS solutions can be used to efficiently reach out and respond to clients with personalized messages. Given that text messages have an average open rate of over 90%, this technology represents an effective way to regularly interact with customers—and ECS Virtual Support is ready to implement it for their clients.
A Leader In Outsourcing
ECS Virtual Support currently stands as a frontrunner in its space in large part due to the diversity and quality of its services. The company has regularly demonstrated its dedication to delivering high-quality workforce solutions and supporting other businesses in their development and success. The meteoric growth they’ve experienced since their founding has been a long-term marker for success, and only time will tell how much larger this company will grow.
