From manufacturing floors to hospital corridors, our clients have taught us that Dynamics 365 support isn’t just an afterthought—it’s the backbone of a truly effective Dynamics 365 deployment.
Here are some stories from the front lines, where ongoing support made all the difference.
- Overcoming Implementation Hurdles in Manufacturing with Tailored Support
One of our clients in the manufacturing sector eagerly adopted Dynamics 365 to modernize their production workflows and streamline operations. However, as they began using the system, unexpected challenges quickly emerged, revealing a need for deeper support and customization to fully realize the benefits of their new setup.
The Challenge
Once Dynamics 365 was up and running, key metrics weren’t aligning as expected, and production teams struggled to adapt to the new digital dashboards. For example, categorized production data was difficult to locate due to misaligned workflow setups, leading to confusion on the production floor. These initial hurdles disrupted operations and prevented the client from accessing the actionable insights they needed.
Our Response
We took a hands-on approach to tackle these issues head-on. First, we customized their dashboards to provide real-time production insights tailored to their specific workflow requirements. Our support didn’t end there—weekly check-ins allowed us to proactively identify and address emerging issues. In addition, we conducted hands-on training sessions to empower their teams, ensuring they could fully utilize their new system. Over time, this partnership led to a transformation: bottlenecks dissolved, production metrics became actionable insights, and operational efficiency surged forward.
- Ensuring Compliance and Data Integrity in Healthcare with Proactive Support
In the healthcare industry, data management and compliance are critical—protecting patient information and adhering to regulatory standards are essential. One of our clients in the healthcare sector implemented Dynamics 365 to streamline their processes, but they soon encountered a maze of compliance requirements that demanded careful attention to data integrity and accuracy.
The Challenge
An unexpected error in updating record statuses posed a serious risk for the client, as these records are crucial for tracking patient care stages, billing, and compliance checks. Any inaccuracies in these updates could lead to significant audit risks, with even minor errors potentially indicating non-compliance with stringent healthcare regulations. The client needed a solution that went beyond quick fixes to ensure continuous compliance and data accuracy.
Our Response
Understanding the critical nature of compliance in healthcare, we took a proactive approach to address these challenges. We developed automated compliance checks within Dynamics 365 to monitor data for accuracy. This system flagged any inconsistencies that could lead to compliance issues, reducing the need for manual oversight and freeing the client’s staff to focus on patient care, secure in the knowledge that regulatory standards were being met.
In addition to technical solutions, we provided tailored training to equip the client’s staff with the knowledge needed to navigate the complexities of healthcare regulations. Routine support and compliance audits further reassured the client, empowering their team to handle regulatory demands confidently while maintaining smooth and compliant operations.
- Enhancing Customer Engagement in Retail with Timely Support
The retail industry moves fast, and retailers need technology that can keep up with the pace of customer expectations and interactions. One of our clients, a large retailer, was using Dynamics 365 to manage customer relationships but was struggling to fully integrate customer feedback into their sales strategies.
The Challenge
Despite using Dynamics 365, the retailer found that customer feedback wasn’t being integrated into their sales and engagement strategies. System errors and feedback loops that weren’t updating correctly created gaps in their customer experience, leading to missed opportunities and a lack of continuity in customer interactions. They needed a solution to ensure that customer feedback could be acted on in real-time and that their engagement strategy was agile and responsive.
Our Response
To address these issues, we implemented real-time data synchronization across customer interaction points in Dynamics 365. This ensured that every new piece of feedback was captured instantly and routed automatically to the appropriate teams. We also set up automated alerts and task assignments within Dynamics 365, enabling sales and customer service teams to respond proactively.
Beyond these technical improvements, we provided continuous support through regular follow-up sessions to address any evolving needs. These sessions allowed us to monitor the solution’s effectiveness, refine workflows as necessary, and ensure that the retailer’s customer engagement remained seamless and responsive.
- Building Data Protection Practices in Finance with Comprehensive Support
In the financial services industry, security and efficiency are top priorities. One of our clients, a financial services provider, came to us after implementing Dynamics 365 in hopes of streamlining their document management. However, they quickly encountered issues with secure access, as staff faced difficulties managing passwords and ensuring the safety of compliance-sensitive documentation.
The Challenge
The client’s initial implementation of Dynamics 365 lacked adequate security protocols, resulting in challenges around secure document access and data compliance. Staff struggled with managing passwords for sensitive information, creating risks for data security and compliance. They required a solution that could enhance both the security and efficiency of their document management system.
Our Response
Our team addressed these challenges by developing a comprehensive, multi-layered security solution. We began by implementing robust security protocols within Dynamics 365, including advanced encryption for sensitive data, multi-factor authentication (MFA), and strict role-based access controls to limit access based on authorization levels.
We further customized their access control framework by setting up custom user roles within Dynamics 365, with specific permissions for different departments. Additionally, we scheduled monthly security audits and updates to adapt protocols for emerging threats and compliance standards. This ongoing support reinforced their data protection and promoted a culture of security awareness within their team, empowering them to actively participate in safeguarding sensitive information.
Now It’s Time to Choose Your Dynamics 365 Support Partner
When seeking Dynamics 365 support, businesses have several options to consider, each with unique benefits and associated costs:
Direct Support from Microsoft
Microsoft offers a reliable, basic level of support that is priced per user/per month, making it a cost-effective option. However, the service is more reactive and may not be tailored to specific business needs. Microsoft’s support is ideal for handling essential troubleshooting but may lack the depth required for custom business solutions. Additionally, accessing support can be time-consuming due to queue times, which may delay issue resolution
Trusted Dynamics 365 Support Service Providers
Many businesses choose to work with Trusted Dynamics 365 Support Service Providers who offer a more personalized, managed support approach. The Cost for Support service providers vary based on specific support requirements, ensuring businesses only pay for the services they use. Support providers often provide proactive support and work based on your specific customization requirements. Since they have worked across industries, they will be able to bring more advanced solutions from the pool of knowledge they have gained from years of experience.
In-House Support Team
Large enterprises may establish an in-house support team to manage their Dynamics 365 system internally. This option offers full control over support but comes with higher costs for salaries and ongoing training to keep staff proficient. Additionally, in-house teams often lack the broad industry expertise that external providers bring from working across diverse sectors. Many businesses prefer a hybrid model, where core support is managed internally, supplemented by a Microsoft Dynamics 365 Support provider for specialized expertise and additional support as needed.
Before We Bid Adieu
Across all industries, one constant remains: as businesses grow and change, so do their requirements. From retail to healthcare, manufacturing to construction, we’ve seen firsthand how essential it is for Dynamics 365 to evolve alongside our clients’ expanding goals.
At Nalashaa Digital, our journey with clients across manufacturing, healthcare, retail, and finance has shown us that continuous support is about so much more than fixing issues. It’s about forging a partnership that enables our clients to leverage Dynamics 365 to its fullest potential.
With ongoing, Tailored support, we empower our clients not only to solve problems but to turn those challenges into opportunities for growth and innovation. If you’re facing similar changes, or anything beyond what we have mentioned here, drop a line across info@nalashaa.com
