Not long ago, office-based settings were standard in the business world. But, office spaces look different on the other side of the pandemic. Companies overwhelmingly adopted remote work setup during the pandemic, giving way to the hybrid workplace. This has created a new challenge for employers worldwide— providing a holistic workplace experience.
What is Workplace Experience?
Workplace experience is a mixture of all the touchpoints employees come across at the workplace, from the onboarding to the exit interview. It is all those things that help an employee perform their tasks efficiently.
It can include team members, devices, work models, user interfaces, etc., whether in-office or off-site.
What are the Elements Of Workplace Experience?
Generally, professionals divide workplace experience into three major categories: space, technology, and people. Together, they help track and monitor every aspect of a workplace that can affect your employees’ productivity.
Let us look at each of them in detail.
- Space: It is the physical surroundings in which employees do their work. It can also include the digital workplace we use when working remotely. How employees interact with these spaces determines their experience at work. For instance, a cluttered space could frustrate employees, causing them to have a subpar workplace experience.
This is why proper space management is necessary for a better workplace experience. And new desk setups like hot desking can help you manage space more effectively and create a flexible workplace experience for your teams.
- Technology: This includes software solutions and digital tools that aid employees in their tasks. For example, laptops, room booking systems, or digital kiosks.
Again, a frustrating technological experience, whether a glitch in the visitor management software at the front desk or a malfunctioning meeting room booking solution, can negatively impact the workplace experience.
- People: Everything from the number of talents in a company to work culture comes under this category. The greater the number of positive interactions with people at work, the better the workplace experience. And it has far-reaching effects.
A human-centric workplace experience that supports, rewards, and develops talents into motivated employees is essential for meeting the goals of a company.
Why is a Positive Workplace Experience Important for a Company?
A positive experience is crucial to attracting and retaining a talented workforce. So, investing in the right tools or creating an engaging atmosphere is no longer a perk but a necessity.
Besides, employees are known to thrive in well well-planned, technologically equipped workplaces with a great workplace culture. They are not only more productive but also more engaged.
Simply put, a positive workplace experience will also motivate employees to work in tandem with the company’s goals.
How to Measure Workplace Experience?
Due to its abstract nature, measuring workplace experience can be a difficult task. Here are a few indicators you can track to improve it.
- Space Usage: To ensure each room meets its potential, calculate its average usage in a week. The results will give insights into your space requirements.
It will tell you whether you need larger spaces for better collaboration. Or, you need to move to a smaller office due to hybrid work. You can also find out the areas your employees visit the most and revamp them for a better workplace experience.
- Technology Usage: It is the number of employees using the technology available in the workplace. Investments in software solutions and digital tools are costly and time taking. But, if your employees do not use it, it wastes resources.
Thus, you must track their usage over time. It is worth analyzing if the numbers are low or drop after an initial high. Check the usage of individual tools or float an employee survey to understand the reason behind the usage patterns. This will help you understand if you need to upgrade the technology at your workplace.
- Employee Net Promoter Score (eNPS): This is a widely accepted metric to evaluate workplace experience. The score indicates how likely it is for an employee to recommend the company for a place to work.
If employees promote the company to their network of friends and family, you have succeeded in providing a positive experience. Another benefit of this score is that you can compare it with an industry average.
A change in workplace policies and creating a positive company culture are some ways to boost the workplace experience. But that could take a while. To ensure that you have a great workplace experience, managers need to take a holistic approach.
Another approach is to invest in the right workplace technology. For this, look into WorkInSync workplace and employee experience platform. From improving your physical space to making the entire workplace environment seamless, this app is everything you need.
For more information on how can WorkInSync can help improve your physical workplace, schedule a demo today.