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Troubleshoot Solutions to Fix Quickbooks Error 6189 and 816

Quickbooks error

QuickBooks serves as the appropriate solution for monitoring accounting data as well as providing real-time surveillance of the present health of the firm. Both on-site and cloud-based accounting options are available.

No advanced accounting knowledge is necessary to use the platform because of its simplicity; anyone can do so. The program occasionally gets caught up in complex mistake circumstances, while being armed with the greatest security mechanisms to protect financial data. The financial health of an organization may be at risk because of this.

The “QuickBooks errors 6189 and 816” are troublesome QuickBooks problems.

What is QuickBooks Error Code 6189 and 816?

A user is unable to open the company file saved on the server computer due to QuickBooks problem 6189, a Multi-User issue. A notification that says “An error occurred when QuickBooks tried to access the company file (-6189, -816)” appears in response to this error. Fortunately, changing the multi-user hosting settings and supporting components will immediately remedy this mistake since it does not involve any data loss. Error 6189, however, calls for a variety of troubleshooting techniques, which you can find in the following sections of this article.

How to Identify Error 6189 and 816 in QuickBooks?

Check out this list to discover some typical methods for identifying errors in your application:-

  1. Even after restarting the application or your PC, you won’t be able to access the corporate data file.
  2. The data file’s connection to the QuickBooks software is lost.
  3. A new version of QB may prompt “Incorrect File” when opening the file.
  4. Clicking on the application’s tabs or buttons yielded delayed replies.
  5. If your QBs software suddenly fails or the screen abruptly freezes, error 6189 has taken control.

What are the factors that trigger QuickBooks error 6189 and 816 in QuickBooks Desktop Application?

Since there are several causes of QuickBooks Error Code 6189 and 816, it is essential to identify the main cause in order to properly and quickly address the issue:-

  1. You do not have read/write permission if you are accessing QB files from a folder.
  2. If a damaged setup file was used to install QuickBooks.
  3. This problem can also result from an incomplete QuickBooks installation.
  4. The company’s data file that you are attempting to view has already been accessed by another user.
  5. If another user is currently utilizing single-user mode to access QuickBooks.
  6. QuickBooks error 6189 and 816 can also be brought on by Windows registry issues, malware/virus infections, or faulty Windows operating system files.
  7. The Windows drivers needed to operate QuickBooks are not present.
  8. If the transaction log file or company data file for QuickBooks is damaged or missing.

For each potential cause of this problem, we have offered a short cure in our post. Therefore, for a speedy conclusion, we advise that you carry out each troubleshooting step in the prescribed order.

Troubleshooting Solutions for QuickBooks Error 6189 816 (When Opening Company File)

You may find the solutions and procedures to fix QB error number 6189 in the sections below. It is strongly advised that you create a data backup of your firm files before moving on with the necessary tasks.

Step 1: Rectify issues with QuickBooks data files and application

  1. Activate QuickBooks, then select the Help tab. Click the QuickBooks Tool Hub option when you see it.
  2. For you, QuickBooks will launch the Tool Hub download page.
  3. Save the QuickBooks Tool Hub file to a location that is simple to find by clicking the download link.
  4. Double-click the QuickBooksToolHub.exe file by navigating to the location where the file was saved.
  5. Accept the terms and conditions, then complete by selecting the relevant settings once the installation has started.
  6. Double-click the shortcut icon that was produced on the desktop to launch QuickBooks Tool Hub.
  7. If you’re having problems with the company file or network configuration, click the Company File Issues tab and choose QuickBooks File Doctor.
  8. Once the network and company file damage has been repaired, access the company file once more to verify that the error has been fixed.

Continue with additional troubleshooting if you’re still getting the same error.

Step 2: Save Company files on your computer’s local storage

  1. If you have saved the company file to an external storage device, connect the device to the system.
  2. Save a copy of the company file to your desktop.
  3. Run QuickBooks while continuing to hold down the Ctrl key.
  4. Click the Open/Restore Company button when you reach the No Company Open screen.
  5. Check to see if this approach fixed Quickbooks errors 6189 and 816 by browsing and selecting the company file saved on the desktop.

This error can occur if you save your company’s data file online and QuickBooks is unable to retrieve the data because the online file storage provider is down. Change the path of the company file in QuickBooks and download and store the company’s data in your local computer store to prevent this.

Step 3 – Run QuickBooks Database Server Manager

Running “QuickBooks Database Server Manager” may assist in resolving a problem brought on by a multi-user network’s instability if you are hosting your QBW file on your own server PC.

Step 1: Click Network Issues in the QuickBooks Tools Hub.

Step 2: Click QuickBooks Database Server Manager.

Step 3: When you have located your company file, click Start Scan in the QuickBooks Database Server Manager window (s).


Step 4: Your firewall permissions will be immediately repaired by the QuickBooks Database Server Manager.

Step 5: Click Close after the scanning procedure is finished.

Step 6: Launch QB Desktop on workstations and server systems.

Note: Check to see if one of the workstations is hosting your multi-user network if you have QuickBooks Database Server Manager installed on that computer.

Step 4. Update QuickBooks Version

If the version of QuickBooks Desktop you are running is out-of-date, you can experience error code 6189. Before attempting to create or open the company file, make sure your version of QuickBooks is up to date.


We anticipate that utilizing the solutions above will assist you in fixing QuickBooks problem codes 6189 and 816. But keep in mind that manual fixes don’t always work. You can always rely on an automated solution like Stellar Repair for QuickBooks Software for difficult situations. Additionally, it’s a good idea to regularly back up your QBW (QuickBooks company file), as this file houses all of your important financial data.

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