The CEO of ClickAway, Thomas Sutherland, discusses company growth, the changing expectations of the computer repair and managed IT industry, and the launch of a new flagship store in Campbell, California.
Building a Trusted IT Brand in the Bay Area
Thomas, can you share the story of ClickAway and how it has grown into one of the Bay Area’s most trusted names in IT support?
ClickAway started with a simple mission: to provide reliable, accessible, and friendly computer repair and IT services to local communities. Over time, that mission has expanded into managed IT support, network services, mobile device repair, and smart home technology. Today, we have five stores across the San Francisco Bay Area, and I’m incredibly proud of the team that has made ClickAway a name people trust for both personal and business technology needs.
Meeting the Evolving Expectations of IT Customers
How have customer expectations changed in the computer repair and managed IT industry?
The biggest shift has been the expectation of speed and reliability. People rely on their devices and networks for everything, so downtime is no longer acceptable. Customers want same-day support, transparent pricing, and trusted professionals who explain solutions in plain language. On the business side, companies are demanding managed IT that is proactive, not just reactive. That is why ClickAway has focused on preventative support, cybersecurity, and building long-term IT strategies for clients.
The New Flagship Store in Campbell
ClickAway recently launched a flagship store in Campbell. Why was this an important move?
Opening the Campbell flagship store marks a new chapter for us. We wanted a space that not only showcases our services but also reflects our growth and commitment to the Bay Area community. The store gives us the capacity to deliver more advanced repairs, managed IT support consultations, and business solutions all under one roof. It also serves as a hub for training our technicians and engaging directly with customers.
Growth and Future Outlook
With five stores across the San Francisco Bay Area, where do you see the next phase of growth for ClickAway?
Our vision is to be the go-to IT partner across the Bay Area. That means expanding managed IT support for small and medium businesses, continuing to refine our repair services, and embracing new technologies like cloud solutions and AI-based diagnostics. We are focused on scaling responsibly, investing in our people, and ensuring every location maintains the same trusted service our customers expect.
What excites you most about the future of the industry?
The pace of change. Devices, networks, and business needs are evolving constantly, and so are the opportunities. Cybersecurity, cloud adoption, and the rise of hybrid work models all create demand for trusted IT support. What excites me most is that ClickAway is in a perfect position to deliver on those needs while staying true to our community roots.
Final Word: The ClickAway Promise
Finally, what message would you give to businesses and individuals considering ClickAway for their IT needs?
Our promise is simple: fast, reliable, and trusted IT support. Whether you are walking into our Campbell flagship store with a broken laptop or looking for managed IT services for your business, you will get the same level of care and expertise. We are committed to helping people and businesses keep moving forward, because when technology works, everything else runs more smoothly.
Short Bio: Thomas Sutherland
Thomas Sutherland is the CEO of ClickAway, a leading Bay Area IT services provider with five stores across the San Francisco Bay Area. Under his leadership, ClickAway has expanded from computer repair into managed IT support, mobile device repair, smart home technology, and cybersecurity solutions. Thomas is passionate about customer service, community engagement, and preparing businesses and individuals for the future of technology.
