As nations develop their infrastructure capabilities, field service management has become a growing sector of importance for ensuring successful execution. This has resulted in an increase in demand for efficient field service management solutions.
Among these new opportunities, there is a need to digitize field service operations for better profitability and business efficiency. Read more to understand how field service management software is driving this growth and how it improves the capabilities of businesses in the field services industry.
What Is Field Service Management Software?
Field service management software is a specialized tool that enables a venture into field services to reduce manual tasks and improve productivity via automation. It helps streamline many operational tasks like capturing job information, estimation, customer management, invoicing, and much more in a single platform.
What Does a Field Service Management App Do?
Field service management software with the below-mentioned features primarily structures business operations as follows:
- Quick and accurate estimations: asynchronously capture job information, and feed it into the editable estimation templates. This reduces the time to create and submit quotes to potential customers.
- Location intelligence: GPS-enabled FSM software helps track field service technicians’ real-time location for better workforce management on-site and on travel routes.
- Automated scheduling: software like Zuper help plan and assign work orders using a centralized drag-and-drop dashboard.
- Manage contracts: digitally sign contracts, trace documents, and design payment terms for better customer experience, audits, and dispute resolutions.
- App integrations: allows sharing and retrieving data from other apps like drawing management software, data analysis, email marketing, etc.
5 Key Trends Making Field Service Management Software Your Competitive Advantage
Growing demand has led to field service management software using the latest technologies for managing operations. Here are five key trends you can update your software for:
Improved Business Visibility
Implementing this software eliminates the need to purchase multiple software that individually helps manage each business operation. Today’s field service management apps cater to multiple operations and provide a single dashboard to track business movements.
For example, your software will prioritize emergency cases and share alerts to assigned management for taking action. It is possible to remotely handle the situation with remote monitoring features. Manual operations for such cases mean too many phone calls and site visits – leading to delayed response.
Geo-Fencing and GPS Capabilities
Zuper, a field service management software has a unique geo-fencing feature that helps track worker movements and productivity in real-time. With knowledge of time spent by workers on the site, you can compensate accordingly for overtime or review performance.
This helps visually track the worker’s attendance and confirm with their marked timesheets. It also helps detect thefts and instills discipline among service workers.
Data Analytics and Insights Gathering
By analyzing field service scheduling, billing, and estimation data, an owner can understand the health of their business. It is possible to identify recurring customers, sources of unnatural expenses, combat demand and supply mismatches, etc.
For example, it is possible to track first-time visit fix rates and other performance KPIs. Management can take decisions to improve worker productivity to meet these defined KPIs.
Integration with IoT devices
Integrating equipment with IoT technology allows businesses to track its performance and maintenance requirements. It also helps avoid any thefts as you can track the equipment’s real-time location. If your field service management is powered by AI, then it also helps automatically allocate resources in an optimized manner. It will read your historical data, and ensure no resources in benched unnecessarily and assigned effectively.
Real-time collaboration
Coordination is an important business operations problem statement for the field service industry that requires best remote work practices. Field service management software helps with real-time communication, sending notifications or alerts, and file sharing.
This saves time in any back-and-forth calls, emails, or meetings for simply updating the project’s status. Mobile access allows workers on the field to share status updates, while management can instruct remotely accordingly.
Upgrade your field service management operations with the software today
To understand how a field service management app can positively impact your operations, book a demo today with Zuper. Our consultants will understand your field service requirements, and suggest relevant features from our extensive FSM app to implement.
