All posts tagged "Contact Center"
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154Artificial intelligenceRevolutionizing Contact Center Performance – The Power of AI-Driven Agent Evaluations
This article explores the automation of agent performance evaluations in contact centers using Amazon Connect, Contact Lens, AI/ML, and generative AI technologies....
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392Business newsWhat Really Makes a Customer a Happier Person?
Boosting customer satisfaction is an essential practice that can be harder than we think, especially in a contact center environment. Ultimately, we...
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732TechnologyTechnology and Innovation in Customer Support: 5 Ways to Upgrade Your Contact Center
In today’s fast-paced and ever-evolving business landscape, customer support is no longer just about answering calls and resolving issues. It has transformed...
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610Business newsCall Center Vs Contact Center: 7 Key differences You should Know
Customer service has become an integral part of businesses looking to create value, boost revenue, and inspire loyalty. Both, call center and...
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2.2KTechnologyHow to choose the right cloud contact center solution?
Gone are the days when contact centers needed an on-premise setup to function efficiently. Nowadays, due to the advent of technology, businesses...
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3.3KArtificial intelligenceRising Usage of AI, Visual Support, and AR Leads to Innovative Solutions in Contact Center Solution Market
The growth within the global contact center solution market is driven by the emergence as well as increasing utilization of latest technologies,...
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2.3KBusiness news5 Tips to Boost Sales in a Contact Center
Increasing your sales is the primary goal of your company. However, closing a deal is not always easy. It can be challenging,...
