Network engineering expert Vitalii Miroshnychenko discusses how cloud technologies and automation are transforming internet service delivery in underserved communities
More than 3,000 small and mid-sized ISPs across the U.S. are struggling with outdated billing systems, making it tough to keep up with rising operational costs and customer demands—especially in rural areas where reliable internet access is already a challenge. Seeing an opportunity to shake things up, network engineer Vitalii Miroshnychenko, with 15+ years of experience in telecom, stepped in. Having built multiple telecom businesses from scratch, he’s now leading Evolutic Software LLC, whose cloud-based Evolutic ISP BSS/OSS Platform will help providers cut costs, boost efficiency, and simplify operations. When will small-town America finally get the high-speed internet it deserves? We turned to network expert Vitalii Miroshnychenko, who’s at the forefront of making it happen..
Vitalii, having launched your own ISP in Ukraine and later working with small ISPs in the U.S., what are the biggest differences in how these providers operate? Are the challenges of small-town America’s internet access similar to those in rural Ukraine?
My first ISP, launched in 2009, taught me the intricacies of managing networks and client management. I saw how smaller providers struggled with overpriced, complex software designed for massive corporations. After moving to the U.S., I realized that the problem wasn’t unique to Ukraine—thousands of small ISPs here faced the same challenge. That was the moment I knew we needed an affordable, flexible, and scalable solution tailored for them. Evolutic ISP BSS/OSS Platform was born out of that necessity.
Your experience spans telecom infrastructure, security systems, and ISP management. What key insights or strategies from these roles will you bring into the development of Evolutic? Are there specific challenges you anticipate tackling based on your past experiences?
Leading an ISP and managing communication systems projects required balancing technical precision with business efficiency. Later, overseeing security solutions at Sheriff-Melitopol refined my understanding of automation and risk management. These experiences taught me the importance of user-friendly, secure, and scalable software. That’s exactly what we prioritized when developing Evolutic ISP BSS/OSS Platform — a system that reduces operational complexity while enhancing security and adaptability.
The Evolutic ISP BSS/OSS Platform aims to be a game-changer for small ISPs. What specific features do you plan to implement to set it apart from existing solutions?
Traditional billing software is either too expensive or lacks essential flexibility. Our system is different because it’s designed specifically for smaller ISPs. It operates on a cloud-based SaaS model, eliminating the need for expensive local installations or IT staff. The automated customer management feature, powered by AI-driven support, helps reduce the administrative workload significantly. The platform also supports various billing models and multiple payment gateways, making it adaptable to different business needs. Additionally, real-time analytics enable ISPs to optimize their operations and track customer trends. Most importantly, it’s a scalable solution that grows with the provider, eliminating the need for costly infrastructure overhauls.
Vitalii, you’ve trained over 30 specialists in telecom technologies, many of whom have gone on to launch their own projects. Do you ever feel it’s a loss that they didn’t stay with your company, or do you see their success as part of a bigger achievement?
I don’t see it as a loss at all—in fact, I take pride in the fact that many of the engineers I’ve trained have gone on to build their own successful projects. Over the years, I’ve helped more than 30 specialists gain expertise in telecommunications, network infrastructure, and automation. Some of them stayed with my companies for years, contributing to critical projects, while others ventured out to create their own ISPs or innovative solutions in the field. This isn’t just a win for them—it’s a win for the industry as a whole. As a Senior Member of the IEEE (Institute of Electrical and Electronics Engineers), I’ve always valued professional networking and knowledge exchange that strengthens the entire telecommunications field. At Evolutic, we continue to foster this kind of growth, offering not only advanced software but also hands-on training and tailored implementation support to ISPs adopting our system. The more skilled professionals we help train, the stronger the future of telecommunications becomes.
Your system is designed to help ISPs cut costs and boost efficiency, but what else? What features are you planning to implement to further optimize telecom infrastructure and support small ISPs?
Our goal is to provide ISPs with a solution that can significantly reduce administrative overhead and improve operational efficiency. Based on market research and industry feedback, we anticipate that our system could help ISPs streamline billing, automate customer management, and optimize payment processing. These improvements are expected to support smaller providers in expanding their networks while maintaining high service quality
Looking at the broader industry, what challenges do ISPs face today, and how does your solution address them?
The biggest challenges for ISPs include rising operational costs, regulatory compliance, cybersecurity risks, and competition from large telecom corporations. Our platform is designed to reduce costs by automating key processes and adopting a pay-per-active-user pricing model that keeps expenses manageable. Compliance is another major concern, and our system is built to adapt to changing regulatory requirements, ensuring ISPs remain in line with industry standards. Additionally, cybersecurity is a growing challenge for ISPs, as managing secure infrastructure requires significant resources and expertise. With cloud-based SaaS model, security is handled on our end, reducing the burden on ISPs. We ensure data protection, system reliability, and compliance with modern security standards, allowing providers to focus on their core business without the added complexity of managing cybersecurity risks. Most importantly, our solution empowers small ISPs by providing them with advanced tools and analytics, features that were previously only available to large corporations.
Beyond BSS/OSS Platform, how do you see technology shaping the future of telecommunications?
Automation, AI, and cloud-based solutions are transforming the telecom landscape. In the future, we’ll see more AI-driven network management, predictive analytics for customer service, and seamless integrations with IoT devices. At Evolutic, we’re already working on AI-powered features to enhance network security and customer support.
What advice would you give to aspiring entrepreneurs in the telecom sector?
Telecom is a rapidly evolving industry, and adaptability is key. For anyone looking to enter this space, my biggest advice is to focus on solving real problems rather than just following trends. Understanding your target audience and their challenges will give you a solid foundation. Also, building a strong network of industry contacts is invaluable—many of my key breakthroughs came from collaborations and partnerships. Lastly, don’t be afraid to take risks. Some of the best innovations come from stepping outside of your comfort zone.
What emerging technologies in the telecom sector do you find most promising? Are there any industry trends or personal projects you’re particularly excited about?
One of the most promising areas for development is further automation of client management, their payments and network management. Our work on Evolutic ISP BSS/OSS Platfrom has already shown that cloud-based solutions significantly will reduce operational costs for small ISPs by eliminating the need for complex local infrastructure. Another key focus is improving AI-driven support tools, which can streamline customer interactions and network diagnostics, making technical support more efficient. Additionally, integrating real-time analytics into billing and network monitoring allows ISPs to optimize bandwidth allocation, reduce downtime, and anticipate service demand. These advancements are crucial for ensuring that small ISPs remain competitive in an industry that is rapidly evolving.
