Overcoming Common UPS Tracking Challenges: A User’s Guide

How To Overcome Common UPS Tracking Issues

When waiting for a delivery, days can feel like weeks in anticipation. It’s easy to get frustrated when you experience unclear status updates and unexpected delays in getting your package. That’s why we’ve created this user’s guide—to help you overcome the common challenges you might face when tracking your UPS shipments. We will help you make sense of the updates and talk you through how to get the latest updates.  

Understanding the UPS Tracking System

First and foremost, it is essential to understand how UPS tracking works. Does it provide real-time tracking? How often is the tracking information updated? Knowing the basics of the UPS tracking system can help you better navigate and troubleshoot any issues that may arise.

How it Works

  1. When a package is first shipped, it is assigned a tracking number containing a unique combination of letters and numbers.
  2. This tracking number allows customers to track their packages through the UPS website or mobile app.
  3. The tracking information includes the current location of the package, estimated delivery date, and any updates on its status (e.g., out for delivery, delivered).
  4. The tracking information is updated every time the package reaches a new facility or when there are changes in its delivery status.
  5. Customers can also opt-in for real-time tracking updates through email or text notifications.
  6. UPS also offers additional services such as signature confirmation and proof of delivery for added security.

Common Terminologies in UPS Tracking

Familiarizing yourself with the common terminologies used in UPS tracking can also help you better understand the status updates of your package. Here are some commonly used terminologies and their meanings:

  • In Transit: This means that the package is on its way to its destination.
  • Out for Delivery: The package is currently with a UPS driver and will be delivered to the recipient’s address soon.
  • Delivered: The package has been successfully delivered to the recipient.
  • Exception: This indicates that there may be a delay or issue with the package delivery. It could be due to various reasons such as bad weather, incorrect address, or any other unforeseen circumstances.

Common UPS Tracking Issues and Solutions

Despite UPS’s advanced tracking system, customers may still need help with their packages. Here are some common issues and ways to resolve them:

Tracking Number Not Found

One of the common issues when tracking a package is the tracking number needing to be found. This could be due to multiple reasons, such as an invalid or incorrect tracking number, technical errors on the UPS website, or the package that has yet to reach the facility for tracking.

Checking the receipt to ensure correct entry is the first step in resolving this issue. If the tracking number is correct, it is best to wait an hour and try again, as it could be a temporary technical glitch on the UPS website.

Package Not Moving or Status Not Updating

Another issue that customers may need help with is their package not moving or the status not updating for a few days. This could be due to various reasons, such as bad weather, rerouting of the package, or customs clearance delay (for international packages). If the package has been stuck for more than five business days, it is best to contact UPS customer service for further assistance.

UPS usually has a processing time of 24 to 48 hours, and there may be unexpected delays due to unforeseen circumstances. In such cases, patience is key, and the package will eventually reach its destination.

Lost or Missing Packages

Lastly,  the most dreaded issue for any customer is a lost or missing package. While UPS has a stellar record of delivering packages, there may still be rare instances where packages get lost in transit. In such cases, it is best to contact UPS customer service immediately and provide them with all the necessary details about the package. They will initiate an investigation and keep the customer updated on its progress. If the package cannot be found, UPS will reimburse the declared value of the package.

Additionally, customers can also opt for UPS’s additional services like signature confirmation or insurance to prevent potential losses in case of a missing package. It is always better to be proactive and take precautions to avoid any mishaps.

Tips for Efficient Package Tracking

While the challenges mentioned above may seem daunting, there are ways to make the package tracking process more efficient and stress-free. Here are a few tips for customers to consider:

Best Practices for Entering Tracking Numbers

Practicing proper tracking number entry can save time and prevent any potential errors. But how do you ensure that you are entering the tracking number correctly?

  • Double-check the tracking number before submitting it on the UPS website or app.
  • Use uppercase letters and omit any spaces or dashes.
  • Try different variations of the tracking number, such as removing leading zeros or adding an extra zero at the end if it is a 12-digit code.

How to Use UPS My Choice for Better Tracking Control

UPS My Choice is a free service offered by UPS that allows customers to have more control over their packages. Here is how to activate UPS My Choice for better tracking control:

  • Sign up for UPS My Choice and create a profile.
  • Set up delivery alerts to stay updated on your package’s progress.
  • Use the “Follow my Delivery” feature to track your package’s location in real time.
  • Authorize the release of your package to a designated neighbor or a UPS Access Point if you are away from home for delivery.

Utilizing the UPS Mobile App for Updates On the Go

The UPS Mobile App is a convenient tool for tracking packages and managing deliveries right from your smartphone. Here are some features that make the app a helpful addition to your package-tracking routine:

  • Receive push notifications for delivery updates, including when the package is out for delivery or has been delivered.
  • Use the app’s “Track by Reference” feature to track packages using reference numbers or order numbers in addition to tracking numbers.
  • Schedule pickups and track the pickup status directly through the app.
  • Take advantage of the augmented reality feature to find UPS Access Points near you for package pickup or drop-off.

How to Contact UPS for Tracking Problems

If you encounter any issues with tracking your package, here are some ways to contact UPS for assistance:

  1. Call the UPS Customer Service at 1-888-742-5877 for immediate help.
  2. Submit a request through the online form on the UPS website and wait for a response from customer service.

Best Times to Call for Quicker Support

The UPS Customer Service phone line is available Monday through Friday from 8:00 AM to 5:30 PM and on Saturdays from 8:00 AM to 1:30 PM. To avoid longer wait times, it’s best to call during non-peak hours, such as early morning or late afternoon.

However, you can also utilize the “Ask UPS” virtual assistant on the UPS website for immediate help 24/7. The virtual assistant can assist with tracking packages, scheduling pickups, and more.

What Information to Have Ready

Before you contact UPS for tracking problems, make sure you have the following information ready:

  • Tracking number
  • Shipment reference or order number (if applicable)
  • Pickup location (if applicable)

This will help the customer service representative assist you more efficiently and quickly resolve any issues with your package.

Track Your UPS Shipment on 17TRACK

UPS makes tracking your packages easy and convenient through its online tracking tools and mobile app. Partnering with 17TRACK, UPS offers a simple and efficient way to track multiple packages from different carriers in one place. They help shipping providers, e-commerce platforms, websites, software vendors, and payment gateways lower their tracking data processing costs and enhance customer service quality.

To track your UPS shipment on 17TRACK, locate your UPS tracking number on the shipping receipt, or in the confirmation email you received from UPS. Then, simply fill that number onto the site and click track. 17TRACK makes it easy to understand the tracking information and provides you with timely updates, for more than 2,200 carrier partners.

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