In our daily lives, we frequently engage in conversations via messengers and social networks. While most people are aware of the basic principles of good manners in communication, it doesn’t hurt to check whether you’re truly considering everything that might cause discomfort to your interlocutor.
The Proper Way to Address Someone
Politeness is key. Show respect to your conversational partner by using greetings and expressions of gratitude. Even in a hurry, this should not be overlooked. Avoid initiating a conversation with strangers by making requests or asking questions. First, introduce yourself and verify whether the person is available. Otherwise, your message may go unnoticed.
Consider the Time of Day
Given that we live in different time zones and have varying schedules, it’s important to send messages at an appropriate time. Avoid messaging at inconvenient hours unless it’s urgent. If possible, prepare your message in advance and send it during the recipient’s working hours. An exception can be made if you’re certain that the recipient shares your schedule or is a night owl. Emergency messages are, of course, permissible at any time.
Adding to Chats
Users often create group chats and add friends, colleagues, and acquaintances. It’s crucial to obtain someone’s consent before adding them to a chat to avoid unpleasant surprises, such as someone immediately leaving because they didn’t want to participate.
Writing Skills Matter
Don’t underestimate the importance of grammar in online messages, assuming that the recipient will understand regardless. Always use correct grammar, spelling, and punctuation. Abbreviations and slang might be misunderstood or interpreted incorrectly. Proper writing demonstrates respect for your interlocutor.
Using all caps is perceived as shouting in online communication, which can come across as rude or aggressive.
Dana Spencer, Consumer Insights Analyst at TrendScope Research Agency, believes that internet communication helps maintain an average level of literacy: “Those who don’t write correctly gradually improve their skills and literacy. However, the average literacy won’t match the level of the most literate users. In any case, interacting with text positively affects a person’s cognitive abilities.”
Audio Messages
Audio messages are a convenient feature, especially when saving time on typing. You might even record a message while walking. However, always confirm whether the recipient can and wants to listen to them.
Avoid Spamming
No one likes receiving unsolicited messages. Before sending information or an offer, make sure the recipient is interested. A more thoughtful approach might yield better results: it won’t generate negativity, and you might gain a new client.
Respect Privacy
Never share personal information without permission. This includes phone numbers, addresses, passwords, and other sensitive information. If you wish to share someone’s message, always ask for their consent.
Vage Zakaryan, Head of Development at Gem Space, notes, “Over time, messenger users have learned to self-organize. Numerous unwritten rules have emerged that most people try to adhere to. Meanwhile, developers also establish guidelines to direct users. There are various tools for this, including new services, app rules and restrictions, and additional ways to express emotions, such as animated emojis, comments, and more.”
Emojis and GIFs
Emojis can help convey emotions and make communication more casual. However, their overuse can render your message unserious or unclear. Moderation is key.
Responding to Messages
If you’re unable to respond immediately, inform the sender. This prevents misunderstandings and shows respect for the other person’s time. If something upsets you, it’s better to delay your response to calm down and avoid conflict.
Ultimately, the essence and content of communication are paramount, but adhering to good manners makes the interaction even more pleasant.
