The larger and more complicated the business, the greater the organizational challenges. With online connectivity creating expansive integrative networks that join companies across industries, businesses are growing larger and more complicated than ever. However, technology has also provided the best tools to manage these organizational challenges: the Enterprise Resource Planning (ERP) system.
Centralized platforms designed to help integrate and manage core business processes, the best ERP systems feature tools for real-time data processing, as well as advanced analytics and automation tools. Many of these ERP systems are modular, so companies can choose to opt in to only the features they need and add more tools to suit their continued growth when required. ERP systems are common in Fortune 500 companies and have become an essential tool.
Implementing an ERP system can be a complicated and difficult challenge, and minor errors, mismanaged outcomes, and underestimation of complexity are common problems. The insights of veteran consultants like Himanshu Kubba, who has worked on complex systems integrations across multiple industries, can be valuable to companies approaching this important turning point in their growth.
Stumbling Blocks on the Threshold: Common Pitfalls in ERP Implementations
Kubba has more than 20 years of experience in ERP development and consulting. His specialty lies in finance transformations and business modernization, but he’s also worked with Fortune 10 and 500 companies across various industries, including one of the world’s largest consulting organizations and several multinational tech consulting companies. He’s also been an independent consultant and a dedicated mentor to budding tech experts.
Having played a part in the implementation of a new generation of tech solutions, Kubba has seen ERP implementations perfectly executed and also witnessed many mistakes and failures. He’s had to rescue more than one ERP implementation and knows what can go wrong.
These are the common issues:
- Lack of clear business objectives and KPIs: one foundational problem is how many companies begin ERP implementation without clearly defined goals and outcomes. With a clear scope and realistic expectations, allocating resources or assessing the project’s success will be much easier.
- Inadequate stakeholder engagement and change management: failing to involve critical stakeholders or underestimating the impact on employees can lead to resistance and adoption issues.
- Poor data quality and migration issues: it can be very challenging to transfer large amounts of highly complicated data, all of which must be transferred in its entirety and without error. Any inconsistencies or incomplete migrations can have long-term impacts on a system, its users, and the company that relies on it.
- Customization vs. configuration dilemmas: organizations need help to balance the desire for customized solutions with the benefits of standard ERP functionality.
- Underestimating integration complexity: it’s easier to understand the intricacies of ERP system integration and implementation once it has been experienced. Companies that don’t foresee how deeply the ERP system will affect their data and operations may not plan adequately for implementation and overlook essential opportunities that the technology unlocks as a result.
Himanshu Kubba’s Solutions and Best Practices for Success
Many of the experiences and lessons Kubba has learned come from real-world implementations with high stakes and pressure for success. A great example is when Kubba worked with an industry-leading commercial truck and bus manufacturer. He integrated their existing management systems with a new and highly advanced ERP system. Both were highly complicated and the data involved important business contracts and sensitive client financial data, with regulatory compliance on the line.
Here are Kubba’s solutions and best practices for success in ERP navigation:
- Importance of Thorough Planning and Setting Realistic Expectations: “The migration of complex lease contracts, including their financial terms and conditions is a highly intricate process. It requires meticulous planning to ensure data accuracy and completeness,” says Kubba. Setting clear objectives, realistic timelines, and managing expectations is a crucial part of the foundations of an implementation.
- Strategies for Effective Change Management and User Adoption: engaging stakeholders early and maintaining open communication channels throughout implementation is critical to a successful change management. As a mentor and team leader, Kubba understands the importance of developing a team of ERP experts that can facilitate long-term user adoption within an organization.
- Approaches to Ensure Data Quality and Smooth Migration: data migration can be the most challenging and essential aspect of ERP implementation, and requires a systematic approach. “I led a team that developed custom scripts and validation checks to ensure that the data migration was executed flawlessly, with zero tolerance for errors,” says Kubba of a particularly challenging project. When it comes to data migration, anything less than perfection is a failure.
- Balancing Customization Needs with Out-of-the-Box Functionality: while customizing certain aspects of ERP functionality will be necessary for every implementation, standard functionality should be leveraged where possible.
- Conducting a Detailed Integration Assessment and Planning for Seamless Integration: “A nuanced understanding of the intricacies involved in specialized ERP implementations and the critical nature of compliance and accuracy in financial systems is vital,” Kubba concludes. Even companies inside the same industry will have drastically different requirements and datasets, and the required outcomes of their ERP implementation problems will be different. A complete understanding of the unique systems and outcomes is a foundational necessity.
A High-Tech Test That Rewards Essential Tools for Growth
Implementing an ERP system is an essential part of growth for any company. However, it can be a challenging test for businesses that are unprepared or lack experienced ERP specialists. With clearly defined goals, a realistic plan tailored to their unique needs, and a comprehensive understanding of how their existing systems will integrate with their new ERP system, companies can better anticipate, adapt, and overcome challenges. Through the expertise and best practices shared by seasoned consultants like Himanshu Kubba, businesses can navigate the complexities of ERP implementation and unlock the full potential of high-tech tools for sustainable growth.
