Mutual Advisors LLC has announced the results of its 2025 client satisfaction survey, reporting a 99% satisfaction rate among clients who completed the fund recovery process within the past 12 months. The results reflect the company’s continued efforts to deliver consistent service, timely updates, and dependable communication.
The survey was distributed to clients who had active or recently completed recovery cases. Respondents were asked to rate their experience based on several areas, including communication, professionalism, response times, ease of process, and overall satisfaction with the outcome.
Consistent Focus on the Client Experience
According to the survey findings, clients rated the company highest for clear communication and timely updates. Many also noted the benefit of having a dedicated case manager throughout the process, which helped reduce delays and improve understanding of each case’s progress.
“We take client feedback seriously,” said a spokesperson for Mutual Advisors LLC. “A 99% satisfaction score tells us that our process is working, but it also motivates us to keep improving the experience for every client we serve.”
Key Results from the 2025 Satisfaction Survey:
- 99% of respondents said they were “satisfied” or “very satisfied” with the overall support they received
- 96% rated communication from their case manager as “clear and helpful”
- 93% found the recovery process to be “straightforward” or “easy to follow”
- 98% said they would recommend Mutual Advisors LLC to others with similar needs
Technology Supporting the Process
In addition to one-on-one support, clients also highlighted the usefulness of the new secure client portal, which was launched earlier this year. The portal allows clients to track the status of their recovery case, upload necessary documents, and message their case manager directly. The portal was mentioned by many as a helpful feature that made their experience more convenient.
Listening and Improving
The survey also provided valuable suggestions for further improvement. Clients requested shorter response times for document reviews and more frequent updates during longer case processes. The company has acknowledged this feedback and is currently working on internal updates to address those areas.
“This survey gives us real input from the people who matter most—our clients,” the spokesperson added. “It helps us identify where we’re doing well and where we can be better.”
About Mutual Advisors LLC
Mutual Advisors LLC provides services to clients navigating complex fund recovery processes. With a focus on clear communication, structured case handling, and reliable support, the firm continues to work toward delivering consistent, client-focused service.
For more information about Mutual Advisors LLC and its services, please visit www.mutualadvisorsllc.com or email contact@mutualadvisorsllc.com.
