Imagine a world where machines can think and act on those thoughts, automating the mundane and freeing us to focus on what truly matters.
This isn’t science fiction; it’s the cutting edge of artificial intelligence (AI) and robotic process automation (RPA).
Recent breakthroughs in AI and RPA include the integration of machine learning algorithms, which enable bots to handle more complex and dynamic tasks by learning from data patterns.
Additionally, advancements in deep learning have significantly improved the accuracy and efficiency of these systems.
At the forefront of these developments are experts leading the way and pushing the boundaries of what can be achieved in the AI and RPA fields in several sectors.
“What drives me to make these changes is my desire to contribute to the evolution of technology,” says expert technologist Rajiv Kumaresan.
“I see a future where humans and robots collaborate seamlessly, enhancing productivity and creating new opportunities.”
Currently the Manager of Projects and Technical Architect in Intelligent Automation at a leading healthcare organization, Rajiv is focused on building a brighter future, challenging us to ponder what it means to be human in a world powered by AI.
His goal is clear: “I want to contribute to the evolution of technology, especially in AI and RPA. I see a future where humans and robots collaborate seamlessly,” enhancing productivity and creating new opportunities.”
Rajiv adds: “I aim to help people understand and adapt to these changes, making technology an integral and beneficial part of their lives.”
His journey into AI and RPA began in Tamil Nadu, India, where he graduated with an engineering degree from SKP Engineering College, affiliated with Anna University, and a master’s in systems from Barathidasan University.
After that he launched his career at Marymartin Software Services, a small IT firm specializing in software development and library management products for Singapore:
Rajiv recalls: “We created a web application, an ERP project, for managing books, materials, and publications. This work got me into building applications and learning about creating shopping carts, mobile applications.”
His career pivoted in 2011 when he became a senior developer at Cognizant Technology Solutions, and in 2015, he explored RPA technology at Healthcare clients. This experience marked the start of his in-depth journey into AI and RPA, where he has made significant progress ever since.
“I started learning RPA technology and worked with the client in the Healthcare industry on automation solutions, assessing processes, and implementing RPA solutions,” Rajiv recalls.
Staying ahead of the curve is essential in this fast-evolving field. And it was something he did with ease: “Continuous learning and adapting to new technologies are crucial for delivering effective automation solutions,” says Rajiv.
“I gain immense satisfaction from delivering effective solutions. I love technology and its potential to make a significant impact. My background and education have led me to this field, and I enjoy solving complex problems and creating innovative solutions. Seeing the positive outcomes of my work and knowing that it helps others motivates me.”
One of Rajiv’s most innovative projects was devising and designing the “Discovery Bot” for claims adjudication.
His work has revolutionized the healthcare processing system. This cutting-edge solution dives into data, handles pre-adjudication steps, and predicts trends, massively reducing manual work and backlogs.
“The Discovery Bot is revolutionizing claims processing,” Rajiv explains.
“Picture processing 100,000 claims and instantly spotting the 50,000 that don’t need manual tweaking. That’s the power of intelligent automation.
“It’s not about replacing people; it’s about boosting what we can do and letting us concentrate on the cases that need our expertise. We even had a case where this bot cleared a backlog of over a million claims in just a few weeks – something that would have taken months to do manually.”
Throughout his career, Rajiv has automated over 60 processes and implemented over 100 bots in UiPath, bringing major cost savings and efficiency boosts to organizations.
His work has streamlined operations and improved claims processing accuracy, benefiting the organization and its members.
Rajiv’s impact on the tech industry extends far beyond application development. As a visionary leader and dedicated mentor, he guides his team through intricate projects while cultivating a culture of innovation and continuous improvement. His leadership and expertise inspire his colleagues to push boundaries and achieve excellence.
He reveals: “I review processes, do feasibility studies, create architecture designs, and build solid automation solutions. I also do ROI analysis, identify work breakdown structures, and assign tasks to developers. I enjoy the technical challenges, the opportunity to innovate, and the satisfaction of delivering effective solutions.”
Rajiv’s commitment to credibility, transparency, accuracy, compliance, and accountability sets him apart. He applies these values in his client interactions and project management style, consistently delivering top-notch results.
“My colleagues describe me as a dedicated leader who takes ownership and responsibility.”
He adds: I work closely with my team, providing guidance and support and ensuring we deliver high-quality solutions. They appreciate my collaborative approach and commitment to meeting our clients’ needs.”
Rajiv’s aptitude for foresight, expertise, and hard work contributed to his prosperous career. His ground-breaking inventions, such as the Discovery Bot, show how technology can completely transform whole industries.
He says: “I’m proud of developing the Discovery Bot for billing reconciliation in finance. This bot processes transactions, identifies discrepancies, and generates detailed reports, significantly reducing manual intervention and errors.
“Its efficiency and accuracy have been praised, and it has brought tangible benefits to our operations,” he explains when asked about his achievement.
In healthcare and financial services industries, where managing sensitive data is crucial, Rajiv’s approach to ensuring compliance and security is meticulous.
His expertise and dedication to navigating these complexities demonstrate his commitment to providing secure and compliant solutions: “Ensuring compliance and security, especially in healthcare, where we need to handle sensitive data carefully, is one of the unique challenges of my speciality that I enjoy,” Rajiv says.
He believes company processes will be seamlessly integrated with AI and RPA in the future, transforming productivity and opening up new avenues for growth:
‘The synergy between AI and RPA is transformative. It enables systems to learn from data, adapt to new situations, and make more informed decisions, which is a game-changer for industries relying on complex workflows.”
Rajiv adds: “The integration of AI with RPA not only improves efficiency but also enhances decision-making capabilities, making processes smarter and more adaptive.”
To this end, he has also created generic processors that can interact with various systems through APIs. These include web pages, Windows applications, and customized fuzzy logic tools.
Through his superior expertise, he has deployed AI solutions across different teams and, by implementing one critical component, created robots with AI capabilities that can read all faxes, digitize documents, extract details, and feed them into different systems.
Rajiv reveals: “It was a SAP application for the finance team. It could interact with SAP applications and multiple invoices in different formats. Then it could extract the data and feed it into SAP systems. It saved a lot of time for the team, vastly reduced mundane tasks, and improved workflow.”
Rajiv’s RPA solutions have supported provider loading, claims, enrollment procedures, and finance. Because of the advantages and efficiency attained, his work in all three areas has continuously garnered great recognition.
Venkata Bharadwaj Kundavaram is a Senior Intelligent Automation Engineer with experience in Rajiv’s expertise in the AI and RPA field.
He says, “Rajiv’s expertise in converting unstructured documents to structured forms using AI stood out to me. His automation has streamlined processes and saved businesses thousands of hours in workload.
“In his work in the healthcare industry and using RPA, he has created innovative game-changer solutions.
“Rajiv has action bots that can scan documents, read values from PDFs, convert unstructured documents to structured forms, and enter the information into a database. He used OCR technology and generative AI for this.
“His work has been incredibly beneficial to the US and its citizens, particularly the innovative solutions he has come up with to simplify processes.”
An example of the superior work Rajiv’s automated solutions can perform was evident during the pandemic.
They proved a lifesaver because, in addition to demonstrating the enormous benefit of automation, the prompt and efficient assistance clients were able to provide was a game changer for many institutions in the healthcare sector, which were groaning under the strain of their challenges.
Rajiv recalls: “Many employees would not come and work in the office, so there would be many challenges they faced.
“RPA helped them a lot because that’s when we created a lot of automation solutions. Some bots would support day-to-day activities to do the mundane task.”
Rajiv’s systems can address clients’ annoyances, such as time restrictions and performance indicators: “Initially, people didn’t believe it would work. But everything changed once they saw the drastic efficiency and time savings improvements. Suddenly, we were flooded with new requests and began building many more bots!”
He believes the future of work lies in the seamless integration of AI and RPA, where technology handles the routine tasks. Humans focus on innovation and problem-solving: “AI and RPA should not be seen as a threat but a relationship that frees up time and enables us to do more on innovative tasks which we enjoy.”
Rajiv is actively working toward his vision of a future where people and machines coexist: ‘My goal is that every business can have a symbiotic relationship between human and machine which is fully supportive and can ultimately lead to us having better lives.”
