With over 15 years of experience in Generative AI and product management, Puneet Singh stands as a distinguished figure in the AI industry.
Puneet specializes in developing and implementing advanced AI-driven customer support systems, particularly Conversational AI and intelligent assistant solutions. His expertise bridges AI technology and customer experience, substantially enhancing operational efficiency and customer satisfaction in telecommunications.
His achievements have earned him Global Recognition Awards for his contributions to AI solutions that support strategic business goals and improve user troubleshooting experiences.
Professional Journey
In his capacity as Lead AI Product Manager at a large telecom provider, Puneet is in charge of important AI initiatives that raise network dependability and service accessibility. He oversees the creation of AI-driven solutions for resolving problems brought on by power outages and natural calamities, including those involving the telephone and the internet. His job entails developing complex chatbot AI and Interactive Voice Recognition (IVR) interfaces that communicate with clients, perform diagnostics, deliver real-time updates, and effectively handle problems. These AI programs are inclusive in that they assist users with vision impairments and can distinguish between different dialects of the English language.
Puneet’s commitment to excellence and innovation drives him to deliver superior products and solutions continuously. He consistently evaluates data and feedback, refining processes and leveraging the latest technology. Few professionals in the US work on AI telecommunications projects of this scale, underscoring the value of his contributions.
Milestones in AI Innovation
Over his career, Puneet Singh has accomplished a number of noteworthy milestones. His most noteworthy achievement was completing a large-scale, countrywide project using chatbot and AI-powered interactive voice response technologies to change customer service and retention techniques completely. Over two years and three rounds of development, this project reduced the amount of human intervention by forty percent, decreased the average customer interaction time by fifteen minutes, and increased revenue by millions of dollars. These accomplishments resulted in considerable labor and time savings and improved customer service efficiency.
Puneet developed a unique AI IVR system capable of understanding various English accents and language patterns, diagnosing and resolving customer issues in real-time while providing regular updates. This innovation gave the company a competitive edge and improved customer retention and satisfaction. Additionally, he created a real-time update system for managing communication during national disasters, reducing network downtimes by 25%, achieving 20% cost savings, and enhancing user experience through reliable network performance and proactive updates.
In his previous roles, Puneet has demonstrated a knack for spearheading software and project initiatives that streamline operations for thousands of users and significantly boost team productivity. As the product manager in charge of IVR Development and Customer Experience (CE) at Myntra-Jabong, a part of Walmart Group, he delivered substantial cost savings and launched several successful product development and integration initiatives. Known for consistently driving innovation and enhancing customer experiences, Puneet’s efforts have resulted in remarkable financial and operational achievements throughout his career
Setting New Standards in AI and Telecommunications
Puneet Singh’s multifaceted expertise and global perspective set him apart in the AI industry. With a proven track record of creating and delivering innovative AI products that adapt to customer needs and behaviors on a large scale, Puneet has set new standards in AI and telecommunications. His experience working on large-scale projects for leading companies in India and the US provides him with unique global and multicultural insights.
Puneet’s deep understanding of complex customer interactions, needs, and behaviors is the driving force behind his enhancements to AI-driven customer support systems, all while maintaining a user-centric focus. Few professionals operate at his scale within the telecommunications sector, where he develops and manages large-scale AI applications that consistently improve customer experiences.
He manages projects from inception to optimization, launching to small cohorts, refining based on feedback, and scaling up effectively. Puneet’s dedication to furthering AI is further demonstrated by his contributions to peer-reviewed journals and professional publications.
Multifaceted Expertise
Puneet Singh’s dedication to AI extends beyond his professional role. He is a published author with recent articles analyzing the social impact and innovative applications of AI. His most recent publications include “Empowering Inclusion: AI-Powered Chatbots for Accessible Telecom Services” in the Journal of Artificial Intelligence and Global Society and “Leveraging AI for Internet Service Issue Restoration: A User-Centric Approach” in the International Journal of Enhanced Research in Management & Computer Applications.
Puneet actively participates in peer review and judging activities, contributing to evaluating research articles in AI and telecommunications. He has been a peer reviewer for the Journal of Artificial Intelligence Research (JAIR), the Sage Science Review of Applied Machine Learning (SSRAML), and the Journal of Artificial Intelligence and Global Society (JAIGS). He has also served as a judge for innovative AI solutions presented at hackathons.
Puneet Singh’s career is a testament to his unwavering commitment to innovation, excellence, and the advancement of AI technology. His work continues to shape the future of customer support systems, impacting the telecommunications industry and beyond.
