Knowing your customers is crucial, even more, when you operate a financial business that faces grave threats such as money laundering. A robust Know Your Customer (KYC) process gets you on the right track as it facilitates screening through thorough identity verification and assessment. However, setting it up is easier said than done, and compliance is even more daunting. Financial institutions and banks spend billions on implementing processes to meet AML and KYC requirements. Besides the cost, effectiveness is another concern because even a minor miss can affect customer experience, retention, and business reputation. You can avoid these risks by implementing the following KYC compliance best practices for your institution.
Go the extra mile with due diligence
Customer due diligence (CDD) is the mainstay of your KYC process compliance, so you cannot overlook it at any point. It saves your business from suspicious clients getting into your financial system in the first place. Further, it flags shady accounts even before a problem arises. CDD is about gathering information from customers and relevant sources and analyzing it before onboarding them. Having a due diligence process enables you to focus on providing the best services to your clients instead of worrying about something going wrong.
Improve data quality
Besides getting KYC data from your customers, you must ensure data quality to stay ahead of compliance. After all, any piece of data is ineffective unless it is relevant and accurate. Better data quality offers deep customer intelligence and insights. You can use them to enhance the user experience and improve risk management. Moreover, improving the quality and accuracy of customer data lets you service them better, lower operational costs, and boost your revenues. The best way to improve data quality is by investing in the right technology and analytical tools.
Prioritize a risk-based approach
A risk-based approach can help you protect your financial institution from money laundering and other financial crimes. It focuses on identifying high-risk clients and potentially suspicious activity. Clients such as Politically Exposed Persons (PEPs), cash-intensive businesses, NGOs, nonbank financial service companies, and foreign individuals fall into the high-risk categories. Monitoring them should be a priority because it curbs the chances of financial impropriety.
Another KYC compliance best practice for banks and financial institutions is to embrace automation. A reliable know your customer software solution can automate the KYC process and deliver the benefits of cost-savings, accuracy, and shorter onboarding processes. Besides simplifying the process, automation minimizes the chances of fraud and money laundering for your business.
Using biometrics for customer identity verification is another proven best practice to ramp up the KYC process. You can implement technologies like fingerprint IDs, voice recognition, facial recognition, and retinal scans to stay on top of impersonators. Since replicating these factors is impossible, you can rest assured about safeguarding the identity of your clients. While the investment in biometric processes may seem a massive investment, it is worthwhile.
Minimize false positives
False positive AML (anti-money laundering) alerts can be problematic for a business because they may happen even when a customer tries to make a legitimate number of withdrawals in a business day. Your AML compliance team must scrutinize all AML alerts to prevent this issue. However, a high number of false positives can cause a waste of time and money in the long run. It can also compromise customer experience and even lead to retention issues. Minimizing false positives should be a part of your KYC compliance best practices.
Improve customer outreach
The quality of your KYC process depends on customer outreach, so you must improve it as much as possible. Proper outreach helps with customer due diligence by reducing the fear of parting with their sensitive information and limiting the frustration over providing repetitive details. Review your customer outreach process frequently and implement measures to make it frictionless and quick. A little effort can keep your business ahead of compliance and customer retention.
Streamline ongoing monitoring
Customer due diligence is an ongoing process, so you cannot take a set-and-forget approach to it. However, most organizations worry about implementing ongoing monitoring processes because they can be time-consuming and labor-intensive. However, you can streamline them by investing in a software solution to automate transaction monitoring. You can rely on it to send alerts about suspicious activity when something goes amiss.
KYC compliance is critical to run financial businesses effectively and preventing regulatory issues in the long run. Missing out on it can lead to a hefty penalty and regulatory issues, which are the last things you want to encounter. Even worse, non-compliance can affect your reputation and credibility. You can ensure compliance by following these best practices at all times, so you must embrace them sooner than later.