Employee self-service portals are now a staple in many companies. They provide employees with quick and easy access to information that is relevant to them but can be found nowhere else. That’s why it’s essential that the company takes time to optimize their Employee Self-Service Portals so they can offer an optimal user experience for all of their employees. In this article, we are going to talk about how to optimize the value of your employee self-service portals!
What Are Employee Self-Service Portals?
Before we go into how to optimize the value of your employee self-service portals, let’s first define what they are and why you would want to set them up. An employee self-service portal is a digital location that provides employees with access to important information such as FAQs or guides on how to do their job. If you want to learn more about it, you can do so on this website, but in short, it is a one-stop shop for all of the information that they need to have a successful career at your organization. Usually, companies set up their employee self-service portals as personalized web pages where employees can access the information they need without having to wait for help from another person.
Why Are Self-Service Portals So Important?
In today’s world, there is no reason for employees to sit at their desks waiting to be given the information they need. With an employee self-service portal, everything is literally at their fingertips! Take some time now and think of all the times you have needed something but couldn’t get it because you didn’t know where to go or who to ask. If you’re like most people, that happens on a daily basis and it can be incredibly frustrating. That is why self-service portals are so important! They allow employees to find what they need when they need it without having to wait for someone else to do it for them.
Streamline Navigation and Offer A Variety Of Learning Methods
Employees should be able to find what they’re looking for without having to go through too many steps. Think about an easy way for them to navigate through your web pages so they can get what they need without wasting too much time. Make sure you take the time to give every page a title or short description so people know where they are before getting caught up in all of the information available!
It is important that employees have access to learning methods that work best for them. Some people learn better by seeing something done, others learn better by hearing something done, and then you have those that learn best by doing the task themselves. Depending on what type of information you are trying to share, you should make sure that your self-service portal has several ways for employees to access it so they can pick the one that works best for them!
Provide Different Languages And Make It Easy To Find Emails
Not everyone who visits your page speaks English, which is why translating your information into other languages is important. If someone doesn’t speak English well or at all, they might not be able to understand certain things if they are only available in English. By providing multiple translations of your employee self-service portal pages, you are making sure that no one gets left behind because of a language barrier!
This will probably go without saying, but make it easy for people to find your email address and contact information. If employees can’t get in touch with you when they need to, then what is the point of having an employee self-service portal? Make sure that you are easily accessible so employees can reach out whenever they need help!
Provide Regular Updates And Idea Submission Forms
If there were no updates on your page or if your information was not frequently updated, how helpful would it be? By providing regular updates about new policies or procedures that come into effect at your organization, you are making sure that employees know exactly where they stand. Don’t let them guess! Keep things transparent and up-to-date!
Let employees know they are heard. Allow them to submit their opinions on how to improve your employee self-service portal or any ideas they have for making it better. This will give you feedback about what information is important, where the bumps in the road are, and how things can be improved upon. Employees want to feel like they are part of the process! If you allow them, they will tell you exactly what they think!
In the digital age, it is more important than ever to provide employees with a way of finding answers that work best for them. Employee self-service portals are an excellent resource for this purpose because they offer a variety of learning methods and languages as well as updates from management about new policies or procedures. If you want your business to be successful in today’s competitive market, you need to have an employee self-service portal!