Are you a small business owner seeking reliable and efficient communication solutions? If so, you’ve probably heard about VoIP (Voice over Internet Protocol) and Unified Communications (UC). You may need to be aware of the unique advantages each technology offers businesses like yours.
In this article, we’ll break down exactly what these two technologies are and how differ, enabling you to make an informed decision regarding your organization’s communications needs.
What is Voice over Internet Protocol?
VoIP, or voice over internet protocol, is a transport layer allowing for voice communications to be transmitted. But a communications platform is required for a VoIP system to work effectively. This platform connects calls and provides features such as call routing, voicemail, and call forwarding.
Before VoIP, all communication systems relied on the public telephone switch network (PSTN). VoIP and PSTN are two different technologies for voice communication. While PSTN uses traditional copper wires to transmit voice signals, VoIP uses the internet to transmit voice signals.
Besides being a cost-effective solution, VoIP offers several benefits, like high call quality, advanced features, and flexibility. On the other hand, PSTN is a reliable and widely used communication technology that has been around for decades. However, PSTN is limited in terms of features and flexibility.
VoIP has gained popularity in recent years. VoIP is more cost-effective, adaptable, and versatile. It’s a perfect fit for small businesses that want to reduce communication expenses and enhance team productivity.
One of the significant advantages of VoIP is the ability to access it from anywhere, as long as there is an internet connection. This feature enables small business employees to stay connected, regardless of location.
What is Unified Communications?
Unified communications is a solution that streamlines all communication channels into one platform. Small businesses can manage their communication through a single access point, ultimately enhancing communication efficiency and productivity.
Unified communications integrate instant messaging, phone, email, audio conferencing, and video conferencing. With unified communications, small businesses can eliminate the struggles of juggling multiple communication channels, enabling them to focus on growing their businesses. Moreover, it allows remote work without hampering productivity. Overall, it is an economical and intelligent option that can enhance the connectivity and effectiveness of small businesses.
How is VoIP different from Unified Communications?
While both terms relate to communication, they have slightly different meanings. VoIP refers specifically to the transport layer of a communication platform. It’s the process of transmitting voice and other multimedia content over the internet.
Unified communications, on the other hand, refers to the platform itself. It’s integrating various communication tools, such as email, messaging, video conferencing, and more, into a single, cohesive system. By understanding the difference between these two terms, individuals and organizations alike can better implement communication solutions that meet their specific needs.
Now you better understand the differences between VoIP and Unified Communications. VoIP provides a streamlined method of communication using digital technology, while UC combines different communication networks into one comprehensive system.
Knowing the nuances between these two systems will help you make better decisions as communications evolve and innovators push the envelope on digital networking applications. Change is sometimes challenging but necessary for your business to grow and be successful.
Hiring an outside firm can ease the transition from outdated telecommunication systems to newer, more efficient ones. Your friends at CIT are here to answer any questions you may have about streamlining your communication infrastructure.