“We are not reinventing the wheel—we’re teaching the wheel to drive itself,” says Sabrin Freedman-Alexander, founder and CEO of Cloudvoid. The company has grown out of a simple principle: solve what matters and leave the rest behind. Sabrin has stayed focused on automated solutions without creating new problems.
Some problems do not need bigger teams but better thinking instead. Sabrin has spent 20 years working through those kinds of issues. From malfunctioning hardware buried in data centers to overlooked bottlenecks in identity systems, his work has often been behind the scenes. But that kind of work—deep, technical, and unglamorous—built the foundation for Cloudvoid.
Fixing What Others Fear
Few templates fit Sabrin Freedman-Alexander. What sets him apart is his ability to fix things that others avoid. His skills were earned over years of practical work. He completed a course at MIT in the New Space Economy and holds over 20 IT certifications, which he applied to solve problems for more than 400 organizations. He helped solve unique pressures on their data centers, networks, and identity systems.
Out of that experience came Cloudvoid, a company he launched nearly six years ago. It started modestly, with a single client and a hands-on approach. Today, it serves more than 20 clients in the manufacturing, maritime, finance, healthcare, and high-performance computing sectors. Cloudvoid’s mission is to offer solid infrastructure with a clear design that does not break under pressure.
Building Systems That Stay Standing
Sabrin’s work at Cloudvoid has focused on building systems that work under constant strain. These systems are designed to handle disruptions, not just perform when conditions are perfect. According to him, the infrastructure matches the reliability of much larger providers without the need for layers of processes.
The company has shortened support response times by more than 80 percent. Sabrin explains that many providers leave clients waiting for hours, sometimes days, for help. Cloudvoid, on the other hand, focuses on making problems disappear before they become visible. Its systems check for trouble and correct issues promptly. That level of readiness has become part of the company’s foundation.
A Smarter Way to Get Help
Sabrin Freedman-Alexander’s concept, which he calls “MSP as a Service,” is born from a backlog of frustrations. It is a response to years of watching businesses get stuck between limited tools and sluggish support.
The company’s approach focuses on simplicity. Clients choose what they need, such as security, backups, system checks, and get it without delay. It is not meant to impress with features but to disappear into the background once everything works.
This structure changes the role of the people behind the service. Technicians are no longer stuck solving routine problems. Their focus shifts to improving the system’s overall performance.
Doing the Work, Skipping the Spotlight
Now, circumstances are changing. Cloudvoid is preparing to release a new product to simplify service delivery for a broader audience. The next year will be critical for Cloudvoid.
The firm plans to deepen its AI capabilities, expand its client base, and formalize its service marketplace. If successful, its platform could offer a glimpse into a new operational system where IT is as plug-and-play as e-commerce.
Photo Courtesy of Sabrin Fredman-Alexander
