Microsoft Dynamics is a comprehensive suite of business software tools that help small and midsize businesses track important business data, manage finances, and communicate internally. Microsoft Dynamics as an ecosystem has been out there for a while now, with many large and small vendors offering integration opportunities with their solutions mobility using Microsoft Dynamics 365.
However, the challenge remains in simplifying Dynamics 365 adoption to take advantage of the entire value proposition offered by the system. We’ll outline here some strategies you can employ to increase user adoption of your organization’s Microsoft Dynamics implementation.
Make It Easy For Users to Onboard
The first thing to consider when trying to increase user adoption of your Dynamics 365 implementation is to make sure that users can easily engage with the software. You can’t simply have users already on board to use Microsoft Dynamics; you have to get users to sign up for an existing system first. This means making onboarding as quick and easy as possible for existing users so that they don’t have any hesitations about giving Microsoft Dynamics a shot.
The best way to do this is to ensure that the onboarding process for your system is very intuitive and easy to follow. If you have a large organization, you will definitely have different onboarding needs than you would have for a small business. You also need to be aware of the different stages of user adoption and readiness as you design your onboarding process.
Here are some tips on making onboarding as easy as possible.
- Ensure that the onboarding process is very intuitive and easy to follow.
- Make use of the right marketing channels and message topics to drive users to sign up for your system.
- Make it easy for users to get trained on using the system.
- Provide an easy and intuitive user experience throughout the process.
- Integrate with third-party solutions to make it easier for users to sign up.
Educate and Train Users on the Benefits of Microsoft Dynamics
The next thing to consider when trying to increase user adoption is to educate and train users on the benefits of your Microsoft Dynamics implementation. This means creating an onboarding process that not only gets users signed up but also helps them understand the mechanics of how the system works. It includes providing training on how to create and manage accounts, navigate workflows, or get familiar with the system’s dashboards.
It’s also important to ensure that all existing users are educated as to the benefits of the system. This includes educating new users and also educating existing users on the value of the system.
You can do this in a few ways:
- Create a seamless onboarding experience for users.
- Partner with third-party solutions to make it easier for users to sign up.
- Create a knowledge base or portal to serve as a central source of information for users.
- Partner with channel partners to promote the system and provide marketing support.
- Have a user engagement program to encourage users to educate others.
Build Relationships With Your Users
The next thing to consider when trying to increase user adoption is to not just launch a product, but also to build relationships with your users. This means creating a user-friendly experience for existing users. This includes making it easy for users to get help when they need it, provide timely support, and have an overall positive experience when engaging with your system. You also need to be aware of the different stages of user adoption and readiness as you design your experience.
Here are some tips on making it easy for your users to get help when they need it, and creating a seamless experience overall.
- Provide a 24/7 helpdesk experience that’s easy to access and manage.
- Make sure that your documentation is easy to understand and use.
- Make it quick and easy for users to get support when they need it.
- Create a centralized knowledge base or portal for users to seek answers.
- Partner with channel partners to promote the system and provide marketing support.
- Have a user engagement program to encourage users to help educate others.
Create a Seamless Employee Experience
The next thing to consider when trying to increase user adoption is to create a seamless employee experience. This means creating an environment that’s user-friendly, and intuitive, and helps users accomplish their daily tasks. It includes making it easy for employees to use the system, track and report their time, or manage their expenses and benefits.
It’s also important to understand how and where your users spend most of their time. This means understanding how people typically spend their time throughout the day, conducting user research, and making sure you take into account different types of users and how they use your system.
