Document360 Review: Is this Knowledge Base Software Worth Signing In?

Looking for a comprehensive documentation solution for your product? If so, Document360 has you covered.

Document360 is a Software as a Service (SaaS) knowledge base platform for product and company documentation. Use it internally to document processes and communicate them amongst the different teams with custom access control. Also, you can use it to create a self-help document for end-users who will appreciate a cohesive document to get quick responses to their queries.

With Document360, you can design, collaborate, and publish a self-service knowledge base for almost everything. Document360 delivers best-in-class writing experiences and best suits small to big companies. Administrators may add and configure many users to control documentation across various projects and assess the analytics to keep current and relevant information.

Also, leverage its built-in version control mechanism to keep track of changes, don’t worry. In all, it stands as the best knowledge base software for the range of features it offers; right from homepage editor to in-built search engine to efficiently crawl indexes and generate real-time results.

So, if you are thinking of signing up for a knowledge base tool anytime soon, you should read this review. In this post, we will discuss whether Document360 is worth investing in by understanding its key offerings and benefits along with its pricing plans.

Interface and use

The plus side of using Document360 is that you get a basic and tidy user interface. This means that consumers may get answers to their queries more quickly. They lack a mobile app, but the platform’s adaptive interface allows it to display content without any hiccups.

For users, it is quite easy to use Document360, just like using a web browser. For documentation, you get the WYSIWYG editor, which takes a few minutes to get started building an online knowledge base.

One of the best things is that Document360 allows you to use this editor for most of a page and later enables you to switch to Markdown editor. This is useful when looking for more technical material like code snippets to do the final touches.

The interface also benefits from its category feature. You can create, maintain, and rename a category or page. All it takes is a few seconds. To reorganize your support center, you may drag and drop pages or whole categories around the hierarchical menu. Also, it allows you to pick which categories appear on your site’s homepage to help users navigate quickly to their desired queries.

The downside, as mentioned, is the lack of the Document360 mobile app. But, you can use it on a mobile browser which only allows you to modify your support pages. Unfortunately, the editing interface isn’t well-suited.

Knowledge base assistant

Most of the knowledge base takes users out of the website. But, with Document360, your users can access the knowledge base information without leaving the site. There is no need to open a new browser window to access the material of your knowledge base while using Document360.

For instance, if the user is on a certain page, the knowledge base assistant recommends additional content that may interest them.

It is simple to integrate knowledge base assistants on the installation front since you only need to add Javascript to your website. Additionally, you can customize it by choosing complementary colors and picking whether to position the helper on the right or the left side of your page.

Why should you be signing up for Document360?

This tool is a must-have if you are looking to optimize documentation productivity. It is because most knowledge base platforms will require technical expertise to overlook the software part. But, with Document360, there is no need to hire such dedicated resources. Your admin can manage different document contributors, editors, and reviewers to assign functional rights effectively.

Help your customers help themselves with Document360 to enhance onboarding and prevent internal information loss. Also, you can be cost-effective with Document360 as it minimizes the need for one-on-one customer support service that demands time and resources.

Sign up for Document360 to ensure team members are working productively and consuming the content without worrying about the information gap.

Ideal team management depends on the process and how everyone follows the same. Document360 helps document a playbook where each part of the process is available in the hierarchy, ensuring that necessary details are accessible to different users with the proper user management.

With Document360, you unlock the following advantages for your business:

  • Your knowledge base information is protected against any unintentional alterations. This is possible by quickly creating multiple versions of articles and assigning edit rights to a certain number of people.
  • Preview your content preview before making it go live.
  • Avail an added advanced search feature that makes it easier for users to find relevant content.
  • Leverage difference viewer that helps you monitor changes between the two different document versions.
  • Offers multilingual knowledge base with AI-Powered machine translation and manual translation functions.

Document360 price bands

Signing up for a knowledge base has a lot to do with affordability as well. You want multiple options with added customization to ensure you get the right deal.  

For starters, you get a free trial for each plan. You can change the plan at any time by paying for additional features. The price bands are designed to fit the needs of each business entity based on its size and functional team. This way, Document360 offers several options to meet the needs of businesses of all sizes. Customization options are also available for the Enterprise Plus package.

Startup Plan: Ranges from $99 a month. This one is perfect for small businesses and startups looking to start their knowledge base journey.

Business Plan: This can cost anything between $299 a month. This price point is aimed at medium-sized and small companies already having documentation in place but want to expand their knowledge base resources.

Enterprise Plan: This is at the higher-end, ranging from $499 a month. Enterprise plan caters to large businesses planning to enhance CX with a comprehensive self-service knowledge base.  

Enterprise Plus Plan: You get the private hosting environment dedicated to your business entity with an enterprise plus plan. Contact the Document360 team directly to discuss your large-scale deployment with this plan and get a custom quote. 

Wrapping up

When it comes to kickstarting your journey to create an online knowledge base, Document360 is an outstanding choice. As a small business, you can organize support pages in different ways using this platform. Document360 also interacts with other enterprise-scale customer support solutions, but it isn’t an all-in-one solution. If you are simply looking to create an online knowledge base for your company or general users, Document360 can help.

Compared to other knowledge management systems in the market, Document360 stands out as it is easy to get started even for small enterprises having a limited budget.Overall, you can go for this one if it precisely fits your budget and requirements.

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