Customers are at the core of every business. That is why businesses have some sort of customer onboarding process. Have you ever wondered what makes it so vital? Well, it allows companies to gather basic information about new customers and introduce them to the product and services. In the past, onboarding was a lengthy and frustrating process for the customers and the business. However, with the emergence of digital onboarding KYC, businesses can authenticate customers in much less time. Wondering how? Read on to find out more details!
What is Digital Onboarding?
In simple terms, digital onboarding is the process of signing up and welcoming new customers to a business. It enables the users to easily gain access to the business and its services. Digital onboarding KYC involves the collection of information relating to the identity of a customer for its validation against reliable databases and sources. It includes:
- Collection of personal details like name, email, and phone number through sign-up forms
- Verification of address through bank statements and utility bills
- Verification of ID proof like driving license and passport
- Gathering of biometric data through facial recognition and other approaches.
Businesses can combine these approaches to develop an accurate customer profile and verify the legitimacy. It ensures that companies are dealing with legitimate users only.
Steps of Digital Onboarding
#1 Signing Up
Creating an account is usually the first step of the digital onboarding process. Users only need to fill out the basic information like their email address and phone number. The remaining information can be provided later. The best thing is that completing this step will take just a few minutes.
#2 Identity Verification
In the digital era, it has become easier for businesses to reach out to more customers around the globe. However, it is vital to ensure that they are not dealing with fraud users. That is why verification is a crucial step in the onboarding process.
This step involves biometric checks and document authentications. The core aim is to ensure that the business is interacting with a genuine person.
#3 Product Setup
Once the verification is complete, it is time for the business to introduce users to the products and services. To make this step smooth, there are various guided tutorials. It allows the customers to understand how to use the products and services of the business effectively.
Benefits of Digital Onboarding
No doubt, digital onboarding is much more convenient for businesses and customers than the traditional KYC process. Some of the key benefits are:
- Better customer experience
- Saves time and costs
- Greater security
- Higher conversion rates
- Improved accuracy
- Better protection against fraud
- Effective compliance with rules and regulations.
The demand for digital onboarding KYC is on the rise among businesses. It is because it simplifies and streamlines the customer onboarding process. Companies can easily verify the identity of new customers efficiently and in a hassle-free manner. It lowers the risk of fraudulent activities and ensures optimum compliance with applicable regulations and laws. Are you ready to improve your customer onboarding process and delight your users? If yes, it is time to opt for digital onboarding KYC.