The global auto dialer software market is expected to be worth $417 million in the fiscal year 2022, up from $382 million in the fiscal year 2021.
The industry saw a Y-o-Y gain of 9.2% over the past year. Sales of auto dialer software are anticipated to grow from 2022 to 2032 at a CAGR of 9.5%, reaching US$ 1 billion by the conclusion of the forecasted period.
The market for auto dialer software is expected to increase at an absolute dollar rate of US$ 614.1 million until 2032. While sales of predictive dialer software grew at a pace of 9.4% over the same period, demand for cloud-based auto dialer software is expected to continue to soar, with a reported CAGR of 9.6%. From 2022 through 2032, the U.S. will continue to dominate the global market, with a growth opportunity worth US$ 214.7 million.
Important Factors Promoting the Growth of the Auto Dialer Software Industry
Businesses all over the world are looking to increase corporate productivity by outsourcing certain tasks to outside parties. Employing telemarketing and telecommunications service providers rather than using in-house call center teams is becoming more common among businesses. As a result, industries can keep their revenue and profit margins while also greatly enhancing their research skills and ultimately increasing their productivity.
Employing auto dialer software enables businesses to quickly distinguish between fruitful and ineffective calls while also removing the need for human dialing. The use of automatic dialer software has grown as a replacement for manual dialing since it reduces idle time and increases call connect rates, enhancing sales companies’ overall operational effectiveness.
Additionally, the use of auto dialer software helps to significantly minimize problems like misdialing, call dropouts, and lengthy wait times, which has an impact on the market growth. With the availability of various software kinds, demanding applications like progressive and predictive dialing features are effectively implemented across numerous enterprises to satisfy client needs. Auto dialer software has been adopted to reach out to a huge number of clients and give services in shorter amounts of time thanks to the growth of major industry verticals including e-commerce, banking, and financial services.
Analysis by country
According to Fact.MR, the auto dialer software market is expected to develop at its fastest rate in the United States from 2022 to 2032, at a CAGR of 9.3%. By the conclusion of the specified forecast period, the market is expected to present a dollar potential worth US$ 214.7 Million and reach a value of US$ 365.3 Million. A thriving call center sector is credited with the growth.
How customers interact with businesses has undergone a profound transformation thanks to calling centers. Call centers in the US have developed into centralized communication hubs that enable direct contact between customers and clients across numerous channels, platforms, and devices. Additionally, a lot of call centers are moving toward cloud-hosted solutions.
Competitive Landscape
To stay competitive in the worldwide market, well-known auto dialer software vendors rely on alliances, joint ventures, acquisitions, and the release of new products. The key goal of major industry participants is constant innovation to maintain a flawless customer-client relationship.
- A well-known supplier of auto dialer software is Agile CRM. The business provides software solutions for call centers that automate, streamline, and manage telephone outreach. In addition to other features, it provides solutions for outgoing and incoming calls, missed call alarms, call tagging, and call reporting.
- Similar to the above, Voiptime Cloud provides a wide selection of cloud-based predictive dialer solutions that are simple to use, reasonably priced, and scalable for outbound calling campaigns. The program enables running up to 20 concurrent call attempts per agent and can increase agent talking time by 300%.
Key Companies Profiled: Agile CRM, CallFire Inc., Voiptime Cloud, Voicent Communications Inc., OnTimeTelecom, A-Star Group, Arbeit Software, CallOnTheGo, Vert-Age Dialer
