Technology services and managed IT providers, ClickAway, are celebrating the achievements of their Santa Cruz branch, which has secured an enviable status as one of the top ten rated providers of device repairs against international competitors.
Data collated using aggregates of verified customer review scores and ratings feedback across multiple platforms, including Google, Trustpilot, Facebook, and Yelp, alongside qualitative metrics such as the detail of comments made, found that ClickAway was the tenth most trusted global service provider in October 2025, according to ChatGPT.
The Importance of Client Reviews and Testimonials in Computer Repair Services
The ClickAway Santa Cruz team has achieved an average 4.6-star rating on Google, based on 462 reviews, and has already secured Diamond Certification through Yelp’s quality assurance and customer satisfaction program.
Using AI analytics, it quickly became apparent that the firm’s position on these and many other search engines and directories was significantly higher than that of any other in Santa Cruz County and Northern Monterey County. In fact, the top ten highest rated repair teams are located as follows:
- Five are US companies, based in Austin, Prescott Valley, Syracuse, Tulsa, and ClickAway in Santa Cruz.
- Three firms are based in the UK, Australia, and Canada, respectively.
- The remaining two are global chains.
Rather than utilising data solely from Google, this analysis factored in a comparative study of review quality, volumes, and ratings from all the platforms listed above, in order to remove biases and arrive at verifiable conclusions.
Consumers rely on review scores to give them dependable information about the expertise of tech providers and repair businesses, referring to platforms like Google that detect spam and fake reviews to ensure only authentic feedback is incorporated into ratings.
ClickAway Santa Cruz Technology Services and Managed IT Providers
Excerpts from Feedback About Service Standards Upheld by ClickAway Santa Cruz
Reviewing even a small handful of the comments published demonstrates how ClickAway Santa Cruz has reached this level of recognition, with customers saying that:
- ‘Lawrence at ClickAway absolutely saved the day. From the moment I walked in, he was professional, knowledgeable, and incredibly helpful. I really appreciated the honesty, the speed of service, and the overall quality of work. Highly recommend ClickAway to anyone needing tech support. I’ll definitely be back if I ever need help again!’ LB, Google, September 2025
- ‘As a new owner of an iPhone, Angel relieved my stress [by] helping me with my iPhone. He was patient and thorough [in] answering my questions. I appreciated the time he spent updating my iPhone. I will come back if needed, and I will highly recommend him for his service.’ MC, Yelp, September 2025
- ‘I spent hours on this problem, and Lawrence fixed it swiftly. A perfect experience! These folks are terrific! Go to ClickAway, you won’t be disappointed!’ KA, Google, September 2025
- ‘Excellent service with quick response from Eric (and Jay) to correct a charge port problem on my Dell laptop. New parts were obtained and soldered in place to restore full function to the PC and full sanity to the owner.’ AM, Yelp, September 2025
More detailed reviews are readily available through both directories by searching for ClickAway Santa Cruz.
ClickAway Santa Cruz Comments on its Status as a Globally Recognized Device Repair and Tech Service Provider
Jay Greenberg, Manager of the Santa Cruz branch says, ‘Technicians Lawrence Rachleff, Juan Zeneteno, Eric Dawson, Angel Guzman and I are beyond delighted with this news! There is nothing better than helping a client resolve a frustrating issue, diagnosing a hidden fault within their tech, or sending them home satisfied that they won’t need to replace a computer or laptop after all!
It has been a pleasure to be part of the Santa Cruz community for so many years, and, alongside our managed IT and consultancy services, we remain open six days a week for drop-in customers who need help or advice from an independent, highly skilled team.
Following our previous successes, having been named Best Computer Repair provider by Sentinel readers for no less than eight consecutive years, it’s amazing to hear that the kind comments and reviews our customers leave have helped us compete on the global stage, and we’re grateful to each person and business who has taken the time to show their support.’
ClickAway originally launched as a small network of device repair teams, solving problems for customers with issues or malfunctions affecting their cell phones, laptops, desktop computers, and other devices.
Over the years, it has expanded substantially and now offers network diagnostics and repairs, as well as comprehensive managed IT assistance for San Francisco businesses and tailored IT strategies for companies that require outsourced advice or technical support.
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About ClickAway
ClickAway is a San Francisco Bay Area IT services company offering computer repair, mobile device support, managed IT solutions, and smart technology services. With five stores across the region, including its new flagship in Campbell, ClickAway is trusted by individuals, families, and businesses to keep their technology running securely and efficiently.
