We’re living through an unusual moment in the world of B2B. Major banks and the Federal Reserve itself have reversed course on their recession predictions, lending credence to the likelihood of an economic ‘soft landing.’ The July jobs numbers from the Bureau of Labor Statistics revealed continued record-low unemployment and job growth numbers that certainly point to a positive business climate.
Business owners themselves know better than to assume positive economic headwinds for the near or long term future, and yet the numbers don’t lie. How are B2B leaders meant to make sense of an economic moment that has defined prediction time and again?
The key word is ‘resilience.’ Navigating the paradox of increased business activity despite rising interest rates requires strategic partnerships that put companies ahead of the competition without sacrificing their key value propositions.
EMERGE’s team of product-focused B2B leaders add resilience by combining strategic insights with the industry-leading expertise of their clients. By delivering on breakthrough digital products and services, EMERGE’s partners leverage their greatest assets without making themselves vulnerable to prevailing economic conditions.
The EMERGE Difference in Resilience
Today’s product leaders know that driving customer engagement is critical in driving successful business operations. The digital products and services you launch aren’t just important from a user perspective—in fact, they can be a leading driver behind resilience as well.
Take the case study of one healthcare company which tapped EMERGE to create a patient-centric app offering 24/7 services. This kind of new product launch can evolve a business, providing a new way for users to interact with core functionality and driving new subscribers thanks to digital transformation.
At the same time, such a major undertaking required deep know-how and an actionable development plan to get right. Thanks to their award-winning expertise, the EMERGE team was able to ideate, design, and develop the app in just six months. Patients are now able to check their healthcare status and connect with a doctor 24/7.
Ensuring the timely, successful delivery of such apps and services is no small feat. EMERGE is able to deliver by focusing on three key aspects:
- Understanding your unique business needs. A “24/7 healthcare application” can look very different depending on the user base, the client, the use case, and more. Understanding each business as individually-motivated by its own needs, challenges, and opportunities is central to EMERGE’s value proposition for B2Bs.
- Leveraging advanced technologies. AI and machine learning (ML) aren’t just buzzwords, but they do require tech-savvy and experienced teams to implement successfully. When key opportunities to add value, reduce expenses, and improve usability arrive through technology, EMERGE team members leverage previous experience to make the technology a success.
- Focusing on customer-centricity. B2B leaders know that a mockup or idea that wows in the meeting room won’t necessarily translate to high customer satisfaction. EMERGE places emphasis on enhancing the customer experience by improving touchpoints, personalizing interactions, and swiftly responding to customer needs and feedback along the development process. From start to finish, providing value to the end user is the mission, and a key to both retention and growth.
Advancing B2B Resilience With EMERGE
The technology, healthcare, and manufacturing sectors all rely on meeting customer needs and exceeding their expectations. Solid business operations ensure the former—providing a user experience that goes beyond the everyday is what ensures resilience for the future.
The increased revenue earned by providing cutting edge products and services is what limits the impact of economic uncertainty. When customers know your business provides something they can’t find anywhere else, they not only return time and again, but bring others along through word of mouth marketing. That kind of impact is essential in today’s business climate.
Leadership teams like those EMERGE worked with to develop their healthcare app often have a strong idea of where these resilience opportunities lie. The issue is in capacity—internal IT and development teams typically already have full workloads and little opportunity to take on a new challenging project.
The speed, efficiency, and expertise offered by a firm like EMERGE provide resilience through an external partnership. Internal teams maintain business operations and provide collaboration with EMERGE to enhance development even further. By providing both full-stack development services alongside UX/UI design and product strategy, companies avail themselves of best-in-class support that meets their needs.
You no longer have to go it alone with planning the future of your digital products and services. See how EMERGE offers the resilience you need by getting in touch today.
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