Salesforce continues to be the CRM platform of choice for many Australian businesses. But implementing it successfully depends on one critical decision: choosing the right consulting partner. With so many options available, from boutique firms to large multi-cloud players, knowing what to look for can make all the difference.
In this post, we explore what defines a top-tier Salesforce consulting company, highlight some of the most recognised names in Australia, and introduce a new AI-first approach that is changing the way Salesforce projects are delivered.
What Makes a Great Salesforce Consulting Company?
Whether you’re launching Salesforce for the first time or scaling across multiple business units, a strong consulting partner will typically offer the following:
- Certified experts across Admin, Developer, Architect, and Marketing Cloud roles
- Industry experience in sectors like finance, education, healthcare, retail, and digital commerce
- Full-service delivery across Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud
- Expertise in CPQ, Force.com, Einstein AI, and AppExchange integrations
- Flexible onshore, offshore, or hybrid engagement models
- Ongoing support including training, automation, and managed services
These qualities are essential for faster implementation, higher user adoption, and long-term platform success.
Top Salesforce Consulting Companies in Australia
Here are some of the most highly regarded Salesforce consulting firms in Australia. This list is based on online visibility, platform expertise, and client outcomes.
1. GetGenerative.ai
GetGenerative.ai is the world’s first AI-native Salesforce consulting company. It combines proprietary AI agents with certified human consultants to accelerate every phase of Salesforce delivery. From initial discovery to go-live, the approach focuses on speed, precision, and business impact. Companies working with GetGenerative.ai often experience shorter implementation cycles, reduced project costs, and stronger platform adoption. The company supports all major Salesforce Clouds and is based in Australia with global delivery capabilities.
2. TechForce Services
TechForce Services is a reliable partner for multi-cloud Salesforce implementations. They have strong capabilities across Sales, Service, and Marketing Cloud, along with a reputation for consistent post-launch support.
3. AFDigital
AFDigital is a leading APAC Salesforce partner. The firm focuses on digital transformation, customer engagement, and marketing automation using Salesforce technologies.
4. Cloud Masons
Cloud Masons is well known in the education space. They help schools and educational institutions implement Salesforce in ways that improve student management, communications, and operational efficiency.
5. Girikon
Girikon offers a hybrid delivery model and has strong experience in Salesforce CPQ. They provide consulting, development, and managed services across multiple industries.
6. Mint Consulting Australia
Mint Consulting specialises in CRM strategy, implementation, and integration. They are particularly experienced in aligning Salesforce solutions with business process improvements.
7. Congruent Info-Tech
Congruent delivers cost-effective Salesforce solutions using onshore and offshore delivery models. Their services include consulting, administration, and cloud development.
Additional firms worth noting include AAkonsult Consulting, DemandBlue, Ascendix Technologies, 360 Degree Cloud, Bricoleur Technologies, and MightyHive. Each of these companies offers specific strengths depending on your project scope, industry, and budget.
The Shift Toward AI-Powered Salesforce Consulting
Most traditional consulting firms rely on manual delivery methods and siloed teams. Newer models are emerging that bring automation into the consulting process. For example, GetGenerative.ai uses AI agents to handle tasks such as discovery documentation, solution design, and estimation, which improves consistency and speed.
This model allows human consultants to focus more on strategic implementation and validation, while AI reduces delivery overhead. As a result, companies benefit from faster timelines, improved accuracy, and better use of internal resources.
How to Choose the Right Partner
Before selecting a Salesforce consulting firm, consider the following checklist:
- Are their consultants certified across relevant Salesforce roles?
- Do they have proven experience in your specific industry?
- Can they deliver across multiple Salesforce Clouds and platforms?
- Do they offer support beyond implementation?
- Are they using AI or automation to reduce costs and improve speed?
- Do they have real client testimonials or case studies?
The best partner is the one that aligns with your project needs, business goals, and preferred way of working.
Final Thoughts
The Salesforce consulting ecosystem in Australia is diverse and competitive. While many firms are capable of delivering a solid implementation, few are evolving fast enough to meet the demands of today’s AI-driven business environment.
Companies like GetGenerative.ai are setting a new benchmark. By combining automation with certified consulting talent, they offer a smarter way to implement, scale, and optimise Salesforce.
If you are planning to implement Salesforce or looking to upgrade your CRM strategy in 2025, now is the time to explore new approaches that deliver better results, faster.
