Customer service outsourcing in Colombia has become a practical approach for organizations that need to maintain high-quality customer interaction while optimizing operational resources. External teams manage inquiries, support requests, account issues, order tracking, escalations, and general customer communication across multiple channels, helping internal staff stay focused on core business activities and strategic functions.
Colombia has established itself as a strong nearshore hub due to its bilingual talent pool, cultural alignment with North American markets, and time zone compatibility that supports real-time collaboration. Professionals within the sector are trained to work with CRM platforms, service desk systems, and communication protocols that cover both voice and non-voice support. This includes phone-based assistance, live chat, email response handling, social media communication, and community management.
Data protection and service consistency play a key role in the customer service outsourcing landscape in Colombia. Many providers follow structured quality frameworks, standardized workflows, and compliance-oriented practices to maintain accuracy and reliability across interactions. As organizations continue to seek scalable and cost-efficient service models, Colombia remains a competitive and trusted destination for outsourced customer support operations.
1. NeoWork
At NeoWork, we provide customer service outsourcing solutions from Colombia that help businesses maintain clear, consistent, and responsive communication across all customer interaction channels. Our bilingual support teamsintegrate directly into existing workflows to handle customer inquiries, account and billing assistance, order status updates, FAQ responses, escalation cases, and general communication tasks. We align with each organization’s tone, tools, and service standards to ensure smooth interaction experiences while reducing internal operational workload.
We place a strong emphasis on talent quality, structured onboarding, and long-term retention to support service continuity. Only 3.2% of applicants pass our selection process, ensuring communication clarity, empathy, and problem-solving ability. With a 91% annualized retention rate, our approach supports stable team performance and consistent delivery quality over time. In addition to dedicated support roles, we offer fully managed team models that include QA oversight, coaching, performance reporting, and workflow optimization — allowing internal teams to focus on strategic priorities while we manage daily customer interaction needs.
Key Highlights:
- Customer service outsourcing delivered from Colombia
- 3.2% candidate selectivity ensuring strong service and communication skills
- 91% retention rate supporting continuity and performance stability
- Bilingual teams aligned with brand communication standards
- Structured onboarding and role-specific training programs
- Scalable support models that adjust to volume and seasonality
- QA monitoring, reporting, and continuous performance improvement
- Seamless integration with CRM, service desk, and communication platforms
Services:
- Omnichannel customer support (voice, chat, email, messaging)
- Order, account, and billing assistance
- Customer inquiry handling and issue resolution
- Escalation and case management workflows
- Social media and community engagement moderation
- QA monitoring and performance reporting
- Fully managed customer support team models
Contact Information:
- Website: www.neowork.com
- LinkedIn: www.linkedin.com/company/neoworkteam
- Facebook: www.facebook.com/neoworkteam
- Instagram: www.instagram.com/neoworkteam
2. Foundever
Foundever provides customer service outsourcing designed to connect operational efficiency with human-focused experience. The company integrates trained customer experience professionals and AI-powered tools to manage customer interactions across voice, chat, and digital channels. Its approach emphasizes smooth customer journeys, combining technology with strategy to simplify communication and improve consistency in support delivery.
With delivery centers worldwide, Foundever builds scalable CX programs that adapt to each brand’s tone, needs, and regional market. The focus remains on structured workflows and cultural alignment, ensuring that every interaction maintains clarity and brand integrity. The company also supports digital transformation through analytics, automation, and proactive service design that enable stronger customer relationships.
Key Highlights:
- Customer service outsourcing combining human expertise with AI tools
- Focus on consistent, on-brand communication across multiple channels
- Global delivery coverage across 45+ countries
- Data-driven approach to customer experience design and improvement
- Strong internal culture supporting long-term performance
Services:
- Multichannel customer support (voice, chat, email, social)
- CX strategy and process optimization
- AI integration for customer service workflows
- Data analytics and quality assurance
- CX transformation consulting
3. Teleperformance
Teleperformance delivers customer service outsourcing that blends AI automation with live human interaction to create efficient and empathetic customer experiences. Its framework centers on what the company calls “orchestrated intelligence,” integrating automation and human-led solutions within a single ecosystem. This model helps organizations handle high-volume communication while maintaining personal engagement and service quality.
The company supports clients across multiple industries, applying decades of operational experience to streamline workflows and optimize results. Through its network of delivery centers and digital tools, Teleperformance helps brands manage customer relationships, back-office tasks, and multilingual communication. Its operations emphasize continuous innovation, with partnerships in AI and analytics aimed at improving business outcomes through smarter, faster CX processes.
Key Highlights:
- Integrated CX model combining AI and human interaction
- Delivery presence across nearly 100 countries
- Focus on process optimization and empathetic communication
- Deep vertical expertise and operational experience
- Active research collaborations to advance AI in CX
Services:
- Customer experience and contact center outsourcing
- Back-office and business process management
- Trust and safety operations
- Interpretation and translation support
- AI-enabled CX solutions and automation design
4. Américas BPS
Américas BPS is a Colombia-based contact center and BPO provider offering customer service outsourcing across various industries. The company operates with an omnichannel model that combines voice, chat, and digital platforms to provide simple and secure customer interactions. Its operations are centered in Bogotá, serving clients in sectors such as finance, telecommunications, retail, and healthcare.
The company emphasizes efficiency, compliance, and innovation through local expertise and technology adoption. Américas BPS has built a strong reputation in the Colombian outsourcing market for its structured service delivery, employee training programs, and focus on customer satisfaction. Its solutions are designed to help organizations stay competitive in fast-changing industries while ensuring consistent and responsive support.
Key Highlights:
- Colombian-based BPO and contact center operations
- Omnichannel customer service framework
- Focus on digital transformation and operational quality
- Strong local presence and industry certifications
- Recognition in national and regional outsourcing awards
Services:
- Customer service and CX outsourcing
- Contact center operations (voice, chat, social media)
- Industry-specific support for finance, telecom, and retail
- Back-office and administrative process handling
- Technology-driven service automation
5. PeopleContact
PeopleContact delivers customer service outsourcing anchored in a broader BPO and technology portfolio. The organization runs contact center operations alongside software development and infrastructure renting, which helps align support workflows with the tools and environments used every day. Programs are set up to clarify goals, map the path to reach them, and tune processes so routine tasks move faster with fewer errors.
Operations are based in Colombia with service hours, addresses, and contact points made transparent on the site. PeopleContact positions contact center capacity as part of a larger operational stack, so customer support can sit next to tailored software and infrastructure when needed. The result is a practical setup that favors simple execution and noticeable gains in day-to-day service quality.
Key Highlights:
- Contact center services paired with software and infrastructure options
- Process improvement as a core operating habit
- Clear service catalog and local contact details
- Focus on simple, usable solutions over heavy complexity
- Delivery grounded in Colombian operations
Services:
- Contact center services across standard channels
- Software development to support CX operations
- Infrastructure renting for scalable setups
- Process review and optimization
- Commercial consultation and account coordination
6. Marktel
Marktel presents a full BPO approach centered on customer experience. The company frames technology as useful only when it serves people, so programs blend digital tooling with hands-on operations. Engagement spans the full journey, from onboarding to ongoing support, with a method that emphasizes consistent execution rather than flashy add-ons.
The site highlights a repeatable way of working and long-term client relationships. Content focuses on practical CX outcomes, intelligent business processes, and the discipline to keep service quality steady as volumes shift. Headquarters and contact points are clearly stated, and communication channels make it easy to start a conversation without friction.
Key Highlights:
- Full BPO positioning with CX at the core
- Technology presented as support for people, not a replacement
- Method-driven delivery across the customer journey
- Emphasis on durable, long-term relationships
- Clear headquarters and contact options
Services:
- Customer experience and contact center operations
- Process design and intelligent workflow setup
- Collections and recovery programs where relevant
- Data and insight use for steady improvements
- Account management and ongoing CX governance
7. ContactPoint 360
ContactPoint 360 focuses on outcomes in customer service outsourcing, combining live operations with a suite of AI tools under the HumAIn umbrella. The offering spans helpdesk, back office, contact center, technical support, and multilingual coverage, with a launch model built for quick start and flexible scaling. Transparency and ownership are emphasized across programs so clients keep control over assets and knowledge.
Beyond delivery, ContactPoint 360 invests in agent enablement through simulations, real-time assist, and workforce tools that keep staffing aligned with demand. The company publishes case material and sector pages to show how solutions are applied in industries like healthcare, travel, telecom, and ecommerce. Office locations include Colombia as part of a wider network.
Key Highlights:
- Outcome-focused model with AI plus human execution
- Flexible launch and clear ownership of processes and assets
- Tools for recruiting, training, scheduling, and real-time assist
- Industry pages and case material to show practical use
- Operations that include Colombia within a global setup
Services:
- Multichannel contact center and customer care
- Helpdesk and technical support
- Back office processing and accounts services
- Sales support, retention, and collections programs
- Multilingual support and hybrid shoring options
- CX analytics, knowledge management, and conversational AI
8. Fusion CX
Fusion CX delivers customer service outsourcing that blends people and technology in a straightforward way. Operations support voice, chat, email, social, and messaging, with tools that help teams work across channels without overcomplicating the day. Programs are shaped around clear domains like telecom, utilities, healthcare, retail, and finance so training and workflows match real use cases rather than generic scripts.
The model is flexible enough to support multilingual and right shoring setups, including nearshore options in Latin America. Beyond day-to-day handling, Fusion CX adds quality checks, analytics, and automation pieces that remove friction from common tasks. The overall aim is simple delivery that stays reliable when volumes move up or down.
Key Highlights:
- Human plus tech approach for practical CX delivery
- Multichannel and multilingual coverage
- Right shoring options that include nearshore in LATAM
- Quality, analytics, and automation built into operations
- Industry aligned playbooks for faster ramp
Services:
- Inbound and outbound customer service
- Live chat, email, and social support
- Technical support and helpdesk
- Quality assurance and performance reviews
- Digital solutions and workflow automation
9. SuperStaff
SuperStaff provides customer service outsourcing with onshore, offshore, and nearshore models. Teams operate from hubs in the Philippines and Colombia, pairing 24 or 7 coverage with recruiting, training, and structured onboarding. The site describes a simple process that starts with goals, moves through strategy and hiring, then focuses on performance and scaling without breaking what already works.
Industry pages show how the same framework adapts to healthcare, logistics, ecommerce, legal, and other fields. Beyond contact handling, SuperStaff supports back office and knowledge work where it helps. The setup is built for steady communication and clear ownership so programs can expand without losing control of tools or data.
Key Highlights:
- Nearshore presence in Colombia alongside offshore and onshore options
- Step by step launch process from goals to scale
- Blend of contact center, back office, and knowledge work
- Industry specific setups for healthcare, logistics, and ecommerce
- Simple engagement with visible addresses and contacts
Services:
- Customer service and multichannel support
- Back office support and knowledge process outsourcing
- Recruitment process outsourcing and talent sourcing
- Ecommerce support and order management
- Program setup, onboarding, and performance management
10. ROI CX Solutions
ROI CX Solutions focuses on customer service outsourcing with a clean menu of options rather than a heavy stack. The offering covers inbound and outbound teams, tech and AI transformation for contact centers, and full CX outsourcing for brands that want a managed program. Positioning centers on practical results and a lift in day to day experience, not just tools for the sake of tools.
The approach is suitable for smaller teams that need a handful of agents and for larger environments that need coordinated staffing across sites. Attention goes into helping operations run faster and with fewer handoffs, while keeping the basics solid. Awards and case mentions frame how this shows up in production without turning it into marketing fluff.
Key Highlights:
- Straightforward CX outsourcing model with clear scope
- Inbound and outbound coverage supported by AI where useful
- Fits small starts and larger programs without extra layers
- Focus on simple efficiency gains and steady delivery
- Public recognition and case material that shows application
Services:
- Inbound and outbound contact center teams
- Tech and AI transformation for contact operations
- CX outsourcing and program management
- Customer care and escalation handling
- Process tuning and efficiency support
11. Peak Support
Peak Support offers customer service outsourcing with an AI-led enablement layer. Programs start with a health check of tools and processes, then add components like sentiment analysis, chatbot setup, browser-based RPA, agent assistance, and unified reporting. Delivery covers customer service, technical support, trust and safety, sales support, back office, accounting services, and tech and AI solutions.
Operations emphasize clear ownership of outcomes and a setup that works with an existing stack or a recommended set of platforms. Case material and client lists illustrate how the model adapts to ecommerce, fintech, gaming, healthcare, logistics, social platforms, and software without forcing a heavy rebuild of core systems.
Key Highlights:
- CX accelerator framework with AI components
- Health check, automation, and agent assist options
- Flexible stack usage or guided implementation
- Coverage across customer service and trust and safety
- Industry use across ecommerce, tech, and services
Services:
- Customer service and multichannel support
- Technical support for software and devices
- Trust and safety, content review, and fraud workflows
- Back office, sales support, and accounting services
- Tech and AI solutions including chatbot and RPA
12. Auxis
Auxis delivers nearshore outsourcing in Colombia as part of a broader business modernization portfolio. Customer service sits within a Business Operations line that also covers HR and other back-office functions, supported by process design and shared services disciplines. Engagements connect operations with digital transformation so teams can standardize work, automate routine steps, and measure results without adding complexity.
Presence in Barranquilla with supporting hubs in Bogotá and Medellín anchors nearshore delivery, while consulting and managed services link finance, IT, and operations into one operating model. The approach is practical: map processes, stabilize performance, then layer in automation and analytics where the impact is clear.
Key Highlights:
- Nearshore customer service within a broader operations model
- Delivery anchored in Colombia with supporting hubs
- Process-first approach connected to digital transformation
- Shared services discipline for scale and consistency
- Linkage across finance, IT, and operations
Services:
- Customer service and back-office operations
- Process design and shared services setup
- Digital transformation and intelligent automation
- IT operations support and modernization
- Finance operations and analytics integration
13. Konecta
Konecta provides customer service outsourcing that blends human interaction with generative AI to reshape how companies connect with users and employees. The company presents itself as an “experience maker,” focusing on the integration of AI and human agents in ways that keep each interaction consistent and natural. Services combine consulting, customer experience management, and AI-driven process improvement, supporting brands as they move toward automated yet personal communication models.
Its approach expands beyond front-line service delivery into digital marketing, employee experience, and AI implementation consulting. With solutions tailored to industries such as telecom, finance, healthcare, retail, and public services, Konecta helps organizations align technology with real-world workflows. The setup is flexible enough for full outsourcing or hybrid partnerships where internal teams and Konecta’s resources work together to optimize service delivery.
Key Highlights:
- Hybrid service model combining AI and human agents
- Focus on customer, employee, and digital experience design
- Advisory and consulting support for process and technology integration
- Active use of generative AI in service operations
- Industry reach across telecom, finance, healthcare, and retail
Services:
- Customer service outsourcing and CX operations
- Advisory and consulting for process and technology optimization
- AI and generative AI implementation and integration
- Digital marketing and engagement support
- Employee experience and internal service design
Conclusion
Customer service outsourcing in Colombia has grown into a mature and diverse sector. It’s no longer limited to basic call center operations but now includes multilingual communication, digital support, back-office processing, and AI-enabled workflows. The country’s bilingual workforce, cultural compatibility with North American clients, and strong technical infrastructure have made it a preferred nearshore destination for companies seeking high-quality yet cost-efficient customer experience solutions.
Today, outsourcing providers in Colombia combine technology with human service to deliver consistent and scalable support. From live chat and voice assistance to automation and analytics, these operations help businesses manage customer relationships more effectively while staying flexible in changing markets. The focus is shifting toward smarter workflows, better-trained agents, and seamless integration with client systems-turning customer service outsourcing into a key strategic advantage rather than just a cost-saving measure.
