TechBullion

Prashanth Krishnamurthy

Prashanth Krishnamurthy is a distinguished technical advisor at Amazon Web Services (AWS), specializing in cloud-based contact center technology. With a proven track record of innovation and expertise, he has played a pivotal role in driving the adoption and success of Amazon Connect.

Posts By Prashanth Krishnamurthy

628

Artificial intelligence
Form-Filling on Autopilot: How Generative AI and Amazon Connect are Transforming Agent Workflows

This paper explores the integration of generative AI and Amazon Connect to automate form-filling processes in contact centers. Contact center agents often...
1.1K

Artificial intelligence
Revolutionizing Contact Center Performance – The Power of AI-Driven Agent Evaluations

This article explores the automation of agent performance evaluations in contact centers using Amazon Connect, Contact Lens, AI/ML, and generative AI technologies....

TechBullion

Prashanth Krishnamurthy

Posts By Prashanth Krishnamurthy

Form-Filling on Autopilot: How Generative AI and Amazon Connect are Transforming Agent Workflows

Revolutionizing Contact Center Performance – The Power of AI-Driven Agent Evaluations

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