Information Technology

An Overview of End-User Experience Metrics Measurement

In recent years, organizations are experiencing a significant shift from physical desktops infrastructure to virtual desktops infrastructure. This shift is quite challenging and to deal with this challenge, an organization needs to rely on the performance metrics. The performance metrics help the organization to evaluate the usefulness of the performance of the virtual desktops. However, you can not only rely on the raw performance metrics for evaluating the IT end user experience but also require understanding the problems of end-uses and evaluating VDI experience metrics for the end-users.

What are the Problems End-Users Face?

An immediate response from the desktops, apps and networking systems is essential to help the end-users to handle huge workloads. Therefore, the main problems that the end-users face are regarding the late response of the systems, such as slow logon, high app load time, session response time, app response time, and bad graphic performance. Thus, to offer the end-users ease of using the systems, an organization should monitor the VDI experience metrics properly. 

The Major Components of the VDI Experience Metrics:

How a user perceives a system’s performance that completely depends on what he or she experiences during the use of the system. The crucial VDI metrics are as follows-

  • Logon Time:

When a user logs into a desktop, the time it consumes is a crucial parameter to determine the experience of the user. 

  • Application Loading Time: 

In order to guarantee the pleasure of the users, the application should be launched immediately, and the app loading time should be very little. 

  • Session Response Time:

Every user desires to have an immediate response from the application and the operating system as soon as he or she provides inputs. Therefore, in order to understand the satisfaction and ease of the users, the session response time is a crucial parameter.

  • Graphics Eminence and Responsiveness:

The virtual desktop should provide the same visual experience and graphics quality as the physical desktops. 

Performance Metrics: 

Sometimes, the user experience contradicts the performance metrics. For instance, the user may experience slow performance even though there is healthy data in the performance metrics. The opposite can also happen. The reason behind the occurrence of these two scenarios is that there is a lack in the effectiveness of the metrics. 

How to Check the Performance Metrics Properly?

If you want the proper result in the metrics of your VDI infrastructures and virtual desktops, you should improve your VDI monitoring software. You should not also focus on the measurement of the raw metrics, instead, try to follow these steps-
A. First of all, you have to detect the activities that the end-users complain about or may complain about the slow performance. 

  1. Now, you have to find out the systems that are involved with these activities, such as network sources, storage, CPU, and memory. This means you have to understand which hardware and the OS are responsible for these activities. 
  2. Once you have detected the resources of the issues, now, you can monitor the user experience metrics in order to check the issues regarding the configuration of the OS, network, server, and storage and fix the issues for the better performance of the users. 
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