In the rapidly evolving landscape of health technology, designers who can balance complex clinical needs with intuitive usability are rare.Ye Tian is one of them. Ye Tian is a Senior Product Designer based in New York with over 5 years of experience specializing in complex systems design, especially across healthcare, wellness, and AI. Growing up in an artist family, with her grandpa being a painter, Ye was immersed early in the value of creativity, visual thinking, and the power of design to shape how people see and interact with the world. This foundation led to formal training in Industrial Design at a leading university in Beijing, where Ye developed a deep understanding of form, function, and systems-level problem solving. Eager to explore design at the intersection of technology and human experience, Ye later moved to New York to study Information Experience Design at Pratt Institute, a journey that solidified a career at the forefront of digital healthcare innovation.
Designing for Consumers: PBM Mobile Experience at Rightway Healthcare
At Rightway Healthcare from June 2021 to September 2025, Ye served as a Senior Product Designer and played a central role in shaping the design of a prescription benefit management (PBM) mobile application used by over 700,000 consumers. The work focused on transforming complex healthcare insurance benefit information into experiences that people could actually understand and act upon. By creating flows that simplified cost comparisons, made alternative medication options transparent, and presented information without medical or financial jargon, Ye helped Rightway build trust with users in moments where health and finances intersect, helping users to save money on prescriptions. The PBM app also benefited from Ye’s deep collaboration with product managers, engineers, operation team, and leadership, ensuring every design decision aligned with both regulatory requirements and user needs.
Supporting Healthcare System Users: Shift & Resource Management at LastMinute
Beyond consumer applications, Ye has also designed for the professionals who keep healthcare systems running. At LastMinute, an early-stage startup, Ye worked part-time to build tools for nurse managers and hospital administrators to more efficiently manage shifts and staffing. The challenge was not only technical but operational: creating dashboards that allowed managers to quickly see shift coverage gaps, approve shift swaps, and resolve last-minute scheduling crises without unnecessary clicks or confusion. By focusing on clarity and usability in high-pressure contexts, Ye’s designs helped reduce the administrative burden on staff, freeing up time for patient care.
Philosophy & Impact
Ye’s influence extends beyond design execution into thought leadership. Most recently, Ye was selected to serve as a jury member for the CES Innovation Awards 2026, evaluating cutting-edge projects in the Digital Health category. This recognition reflects both industry trust in Ye’s expertise and a commitment to advancing healthcare innovation globally.
What ties these experiences together is Ye Tian’s philosophy of human-centred design. In healthcare, where decisions are often made under stress, design is not just about aesthetics; it is about trust, clarity, and empathy. Whether a patient is trying to make sense of a prescription plan or a nurse manager is reassigning shifts at midnight, Ye believes that design should respect their time, reduce their cognitive load, and provide a sense of confidence in the system they are using.
Looking Ahead
Looking ahead, Ye is particularly interested in how emerging technologies such as AI and predictive analytics can be applied responsibly to healthcare. The vision is not to overwhelm users with complexity but to create interfaces that anticipate needs, simplify workflows, and make healthcare experiences, whether for patients or providers, more seamless and humane.
