Fintech support isn’t just about answering tickets—it’s about trust. In regulated markets, the best customer service companies for fintech balance quick resolutions with airtight security, fluent compliance, and the ability to scale when volumes spike. Below is a focused look at five providers that do this well.
What to look for: 5 Core Criteria
- Security & compliance: Proven frameworks (e.g., PCI DSS, ISO 27001/27701), GDPR alignment, and audited processes.
- Domain fluency: Agents who understand KYC/AML, disputes/chargebacks, payments, wallets, and fraud flags.
- Omnichannel at scale: 24/7 coverage across chat, email, voice, and in-app, plus multilingual reach.
- Analytics & automation: AI for QA, intent routing, knowledge surfacing, and compliant workflow orchestration.
- Operational flexibility: Fast onboarding and elastic teams for seasonal or campaign-driven surges.
Simply Contact
Simply Contact provides multilingual omnichannel support through a mature security stack that includes PCI DSS, ISO 27001, ISO 27701, GDPR, HIPAA. The company supports operations in more than 20 languages through real-time analytics and AI-based QA systems which help fintech teams achieve both fast service and auditable operations.
PCCI Group
PCCI is a long-standing CX/BPO operator across Sub-Saharan Africa, serving sectors that include banks, fintech, and insurance. With more than 20 years in the market and operations across eight African countries, they provide multilingual coverage and familiarity with regional compliance and telco/payment ecosystems—valuable for fintechs expanding across Africa.
Atento
Atento is one of the world’s largest CRM/BPO providers and the market leader in Latin America. For fintechs targeting Spanish- and Portuguese-speaking markets (or nearshoring to the U.S.), Atento’s footprint and CX expertise make it a strong fit for regulated use cases that demand both scale and language coverage.
Callin
Callin focuses on outsourced customer support for fintech, highlighting rapid scaling, multichannel care, and AI-enabled call-center practices. It’s a pragmatic option for younger fintechs that want to stand up compliant workflows quickly without building a large in-house team.
TTEC
TTEC (formerly TeleTech) combines human talent with technology to create frictionless CX. They serve major financial services and fintech clients, delivering fraud and trust & safety support, AI-powered operational analytics, and flexible scaling models across six continents. A fintech client noted that TTEC improved CSAT by 20% within six months while scaling multilingual support dynamically.
| Provider | Core fit for fintech | Security/Compliance notes | Where they shine |
| Simply Contact | Multilingual, KPI-driven CX for regulated brands | PCI DSS, ISO 27001, ISO 27701, GDPR, HIPAA | 20+ languages
AI-assisted QA Real-time reporting for audits and SLAs Trust and Safety Fraud support |
| PCCI Group | Africa expansion (banks/fintech), regional fluency | Long-tenured ops across 8 countries | Pan-African coverage for payments/telco-adjacent use cases |
| Atento | Large-scale LATAM delivery, U.S. nearshore | Global top-five CRM/BPO by revenue in prior rankings | Spanish/Portuguese support
Enterprise programs Regulated ops |
| Callin | Startup/scale-up fintech support | Emphasis on scalable, multichannel programs | Fast ramp
Pragmatic playbooks for early-stage compliance |
| TTEC | Global compliance + trust & safety tech | Deep fintech and regulated sector support | AI-driven CX
Fraud support Global scale |
How to choose among the best customer service companies for fintech
- Choose Simply Contact for AI-powered, compliant, multilingual CX with strong performance metrics.
- Partner with PCCI Group if you’re scaling into African fintech markets with localized expertise.
- Pick Atento for solid Latin American delivery in regulated environments.
- Opt for Callin when you need fast, focused support solutions tailored to fintech startups.
- Go with TTEC if you’re aiming for a trusted legacy provider with deep compliance experience, AI staffing, and global reach.
Summary
In regulated markets, the best customer service companies for fintech combine strong compliance, domain-savvy agents, and automation you can audit. Simply Contact offers a secure, multilingual engine for everyday CX. PCCI Group and Atento provide regional scale where it matters—Africa and Latin America. Callin is a nimble option for startups that need to move fast. And NICE’s CXone/Mpower gives any of these programs a robust, AI-powered backbone.
Choose the mix that matches your regulatory scope, channel needs, and growth ambitions—and let compliant, intelligent support become your competitive edge.
