The pace of technological advancement in the nonprofit sector has traditionally moved more slowly than in commercial enterprises. However, as fundraising platforms, donor management systems, and digital infrastructure become essential to social impact, leaders with enterprise-grade engineering experience drive change. Among them is Shubhangi Srivastava, Chief Technology Officer at NEP Services. Her scalable systems help nonprofits process over $9 million in secure digital donations each year.
From patent-pending automation tools to advanced fraud detection models, Srivastava builds platforms that meet the stringent needs of public safety groups, unions, and frontline organizations. Her work integrates cloud-native architecture with practical functionality, enabling NEP clients to operate with a level of digital readiness comparable to that of Fortune 500 companies.
Technical Contributions With Verified Results
Srivastava’s engineering roadmap unites automation, cybersecurity, and intuitive design. She led the creation of the Help a Hero Crowdfunding Platform, which has generated over $5.68 million in donations for public safety causes.
“We architected it to be efficient at every step, from initiating a campaign to donor engagement to compliant payout,” she explains.
The platform includes AI-assisted fraud detection and automated financial workflows that limit manual error and improve accuracy. Simultaneously, Srivastava strengthened NEP’s security framework, deploying tools safeguarding more than $9 million in annual digital donations. Her custom-built fraud detection model has decreased donation fraud by 23 percent.
These outcomes positioned NEP Services as a leader in nonprofit tech, earning it a spot among Fast Company’s Top 10 Most Innovative Companies in North America in 2024.
A Career Rooted in Scalable Systems
Srivastava’s experience reflects the ongoing evolution of SaaS in the nonprofit sector. She began her career at Capgemini, developing enterprise-level systems, before joining NEP Services in 2017 as a software engineer. She advanced through technical leadership roles and became CTO in 2024.
She combines academic depth with industry perspective, holding a Bachelor of Technology in Computer Science from SRM University in Chennai and a Master’s in Computer Science from California State University, Long Beach.
Bridging Compliance and Automation
Regulators are introducing stricter rules around donor privacy, data use, and digital communication, and Srivastava responds by designing all NEP platforms with compliance at the core.
Her latest work includes backend tools for First Responder Processing, a platform streamlining donation reconciliation and compliance reporting for 501(c)(3) organizations. These tools manage everything from donation intake to verification to secure communication logs.
Srivastava recently introduced two proprietary systems aligned with NEP’s automation roadmap—one focused on secure workflow optimization and the other on adaptive donor analytics. NEP has begun implementing both with a select group of nonprofit clients.
Reengineering Tech for Social Outcomes
Shubhangi Srivastava continues to expand NEP’s capacity for intelligent automation. Her roadmap includes broader integration of predictive tools into donation platforms and increased availability of natural-language interfaces for nonprofit clients.
Srivastava and her team are developing these systems to respond quickly, adapt to user behavior, and manage resources effectively while upholding clarity, control, and accessibility.
Alongside her engineering work, Srivastava supports emerging technology voices through mentorship and advocacy.
Her leadership earned national recognition in 2024 when she served as a judge for the Timmy Awards and contributed to NEP’s selection by Fast Company as one of North America’s most innovative companies, honors that underscore her role in building more intelligent systems and stronger, more inclusive tech communities.
AI and Nonprofit Growth
Artificial intelligence is becoming integral to how nonprofits manage donor data, ensure financial integrity, and optimize fundraising. As donor expectations increase and fraud risks evolve, fundraising platforms are under pressure to deliver both scale and precision.
This demand is reflected in market projections: the nonprofit software sector is expected to grow from approximately $4.59 billion in 2025 to $6.74 billion by 2030, with a compound annual growth rate of 7.98 percent during that period.
In response, Srivastava equips NEP’s platforms with predictive models that track donor behavior, detect emerging patterns, and automatically recommend strategic actions to campaign managers. These systems currently support large-scale operations, including Help a Hero and First Responder Processing.
“We design systems to interpret context while honoring each organization’s structure,” Srivastava explains. “Strong prediction means more than accuracy. It must be ethical, informed, and aligned with real operations.”
These systems enhance campaign performance and strengthen donor trust by turning behavioral insight into targeted action. That real-time responsiveness, grounded in day-to-day nonprofit operations, elevates the engineering benchmarks Srivastava brings to the sector.
Photo Courtesy of Shubhangi Srivastava
