Globe Telecom and Netcracker have teamed up to improve operational excellence and deliver a seamless digital customer experience.
Takeaway Points
- Globe Telecom and Netcracker teamed up to boost digital customer experience.
- Netcracker will provide different services to boost Globe’s business goals.
- On March 18, 2025, Netcracker aided Odido’s FWA launch in the Netherlands.
Digital customer experience
Netcracker Technology said on Wednesday that Globe Telecom, the leading telecom operator in the Philippines and regional associate of the Singtel Group, will expand its partnership with Netcracker for service and network automation to achieve a higher level of operational efficiency, enabling Globe to better serve its customers with improved network performance and seamless digital experiences.
Dennis Abella, Vice President and Head of Network Digitalization at Globe Telecom, said, “In a hypercompetitive and rapidly evolving enterprise market, having the right partner is critical. We recognized Netcracker as a strategic ally in accelerating our OSS transformation—enhancing performance metrics, optimizing support costs, and elevating customer experience. Its expertise strengthens our core operations and enables scalability across other business lines. Through this collaboration, we have significantly improved our fulfillment process KPIs, reinforcing our commitment to broadband growth and delivering superior service to our customers.”
Yaniv Zilberman, VP Strategic Accounts at Netcracker, remarked, “We are extremely excited to continue our journey with Globe as they undertake this critical step to boost business efficiency and deliver more value to customers. This is also an important milestone for us with the Singtel Group as we continue expanding our solutions with its affiliate companies.”
The Partnership
Netcracker said it will provide different services covering support for mission-critical processes such as order fulfillment, fallout management, service quality, proactive monitoring, and performance management to boost Globe’s business objectives, including growing its broadband business.
Netcracker Aids Odido’s FWA Launch in the Netherlands
On March 18, 2025, Netcracker Technology announced that Odido, previously known as T-Mobile Netherlands, has launched nationwide Fixed-Wireless Access (FWA) service after simplifying and unifying its IT stacks onto the Netcracker Digital Commerce & Monetization platform as part of an ongoing BSS consolidation and transformation program to streamline its operations and support advanced services.
The Launch of Odido
According to the report, Odido was created as a result of the coalition of various companies and brands in Sept 2023 and is now the largest mobile operator in the Netherlands. To celebrate the first anniversary of its rebranding, the operator sought to bring innovative new products and services to the market.
Netcracker explained that Odido became the first operator in the Netherlands to offer FWA for B2C customers, with the launch of its Klik & Klaar service.
About Netcracker Technology
Netcracker Technology, a wholly owned subsidiary of NEC Corporation, has the expertise, culture, and resources to help service providers around the world transform their businesses to thrive in the digital economy. Their innovative solutions, value-driven services, and unbroken delivery track record have enabled our customers to grow and succeed for more than three decades. With the latest technological advancements in key areas, including 5G monetization, AI, automation, and vertical industries, we help service providers to reach their transformation goals, advance their telco-to-techco evolution, and realize business growth and profitability.
